Best Practices for Shiftwork Operations: Achieving Operational Excellence in Multishift Management

Duration: 75 Minutes
This presentation will provide an overview of how companies with multiple shift operations address the following issues: Overtime, Retention, Staffing, Seasonality, Absenteeism, Capacity and Change Management. The presentation will also cover employee preferences for thing such as Shift Length, Start Times, Overtime, Shift Patterns and Shift Rotations. The presentation will also touch on the safety/alertness issues related to shiftwork.
Multiple-shift Operations
Instructor: Jim Dillingham
Product ID: 507843
Objectives of the Presentation
  • How do you determine the best schedule for your site?
  • What are the best practices surrounding overtime, its uses and costs?
  • How can you implement a schedule that maximizes the work-life balance of your employees?
  • How can your schedule be used to attract and retain quality employees?
  • What schedule features work best for shiftwork operations and what features should be avoided?
  • What key steps must be included in a Change Management Process with regards to your shift schedule?
  • What makes one schedule better for alertness than another?
  • What is the appropriate staffing level for your site?
  • What are ways to handle a variable/seasonal workload?
Why Should you Attend
For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

If you have a shiftwork operation, then you have shiftwork issues. These issues stretch far beyond "What schedule should we be working." This presentation will provide a broad overview of those topics most important to shiftwork managers as well as the shift workers themselves.

Areas Covered
  • Ensuring best practices in 24-hour shift management
  • Ensure best practice at shift handover & Overtime
  • Employee attraction and retention
  • Staffing - Develop and nurture cross-shift teams
  • Alertness and Safety - Make best use of the operator interface for safe and efficient operation
  • Handling Seasonal/Variable Workload
  • Schedule Features – Optimizing Shift Schedules
  • Work-Life Balance
Who will Benefit
This training course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely:
  • Plant/operations personnel and managers, shift supervisors and shift team leaders
  • Personnel interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • Personnel from Logistics or Network Support Teams
  • Personnel from Customer Service at any level
  • HR Personnel and those involved in Staff health and welfare at any level
  • Human Resource Managers
  • Plant Managers
  • V.P. of Operations
Topic Background
Shiftwork Operations are ubiquitous in our economy. And yet, they provide unique challenges and opportunities that typical Monday through Friday day shift operations don't experience. Mistakes can be costly, resulting in high turnover, difficulty in recruiting, poor capacity utilization and avoidable financial burdens. There are a lot of questions out that about what works and what doesn't. The topic of Best Practices is extremely descriptive of this presentation which will strive to answer many of the most impactful and pressing questions about today's shiftwork environment.
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  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Jim Dillingham is a partner at Shiftwork Solutions LLC. For the last 28 years he has helped companies evaluate, design and implement shift schedules. His broad industry experience includes shiftwork operations in the Food Industry, Manufacturing, Mining, Semi-conductor, Paper, Port Operations, Packaging, Pharmaceutical and Chemical operations. Jim is an accomplished public speaker, routinely participating in conferences and panels related to industrial practices in shiftwork and safety. His passion is project work; working with a company and its employees to achieve a mutually beneficial outcome. Philosophically, Jim believes a collaborative process with well-informed participants will lead to a positive outcome that stretches beyond the boundaries of any single project.

Jim Graduated from the Naval Academy in Annapolis, MD with a degree in Mathematics. After several years of active military service, he went to work for Pepsi Cola Bottling group before moving on to Shiftwork Consulting.

Along the way, Jim picked up a Masters in Management from Purdue University as well as an MBA (focused on International Finance) from ESC, one of the top business schools in Rouen, France.

As a partner with Shiftwork Solutions, Jim focuses on Change Management. His process involves identifying and quantifying any change. He is a firm believer in employee involvement; with years of experience that say "The more the workforce understands and participate, the better the outcome."
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