Using Metrics to Monitor and Improve your Quality Management System

Duration: 90 Minutes
Metrics and data are a key part of Management Review. Management needs to know how the quality system is performing, where the risks are, and where to invest precious dollars for improvement. This course can help you determine what to measure, how to present information, and how to escalate issues for management review.
Metrics and Dashboards
Instructor: Susanne Manz
Product ID: 501518
Many medical device companies are surprised when they have quality and compliance issues. To prevent quality and compliance issues, a company needs to have an efficient and effective Quality Management System (QMS) including good metrics and dashboards. Metrics and dashboards can help to proactively and consistently measure the health of the Quality Management System.

A balanced scorecard can help companies identify the top areas for improvement. Well-developed metrics and scorecards can bring risks and improvement opportunities into focus. Thought should be given into both lagging and leading indicators for quality and compliance.

Objectives of the Presentation
  • Understand the use of Metrics and Dashboards in management review
  • Concepts of Metrics, Dashboards, Scorecards
  • How to collect, structure, and analyze your QMS data
  • How to create a system for collecting information about your Quality Management Systems
  • How metrics can help you to be more efficient and effective in managing your Quality System
Why Should you Attend
Bad data means bad decisions!
Medical device companies face ever increasing scrutiny from the FDA and other regulators. Customers demand quality and safety. The business requires efficient and effective use of resources. Without proactive and timely metrics, a company is blind to the health of its quality system and meeting the needs of its stakeholders. This can lead to disaster for the company or, even worse, its customers.

Challenges that companies face include:
  • Lack of data
  • Data that is not timely
  • Data that is incorrect or difficult to analyze
  • Metrics that are lagging and not leading indicators
  • Metrics that are not balanced leading to improper use of resources and unintended consequences
Areas Covered
In this course we will cover:
  • How to create a balanced scorecard
  • How to move from lagging to leading indicators
  • How to use indices or profiles to create a more complete picture of performance
  • Lack of transparency in quality/compliance data
  • Use of metrics and dashboards for management review
  • Maturity levels in use of metrics
  • Scalability and hierarchy in metrics
Who can Benefit
  • Quality Systems Specialists
  • Quality and Compliance Specialists
  • Internal Auditors and Managers
  • Managers of Quality and Compliance
  • Individuals preparing data for Management Review
  • Quality/Compliance managers or directors for Medical Device companies
  • General Managers wanting to learn how to understand Quality System requirements
$375
Recorded Session for one participant
Get life time access with download option!
Book this course
Pay Now
  $500.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $600.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Susanne Manz, MBA, MBB, RAC, CQA is an accomplished leader in the medical device industry with emphasis on quality, compliance, and six sigma. She has worked at industry leading companies such as GE, J&J, and Medtronic with an extensive background in quality and compliance for medical devices from new product development, to operations, to post-market activities. She is a Presidential Scholar with a BS in Biomedical Engineering and an MBA from the University of New Mexico. She earned her Black Belt and Master Black Belt certifications while at Johnson and Johnson. Susanne also holds Regulatory Affairs Certification (RAC) from RAPS and is a CQA (Certified Quality Auditor) from the American Society for Quality. Susanne has now established a consulting business with a mission to provide services to help medical device companies achieve world-class quality and compliance.

Susanne's new book on Medical Device Quality Management Systems - Strategies and Techniques for Improved Efficiency and Effectiveness, is now available on Elsevier and Amazon.
View More