Using Metrics to Monitor and Improve Quality Management System

Duration: 90 Minutes
Metrics and data are integral part of Management Review. Management needs to know how the quality system is performing, where the risks are, and where to invest money for improvement. Attending this course will help you to determine what to measure, how to present information, and how to escalate issues for management review.
Metrics Dashboard
Instructor: Susanne Manz
Product ID: 500871

A medical device company needs to have an efficient and effective Quality Management System (QMS) including good metrics and dashboards. Metrics and dashboards can help to proactively and consistently measure the health of the Quality Management System and prevent compliance issues. A balanced scorecard can help companies identify the top areas for improvement. Thought should be given into both lagging and leading indicators for quality and compliance.

Why Should you Attend:
Attend this course to learn the best practices in preparing metrics and dashboards for management review. Without proactive and timely metrics, a medical device company is blind to the health of its quality system and meeting the needs of its stakeholders. This can lead to disaster for the company or, even worse, its customers.

Challenges that companies face include:
  • Lack of data
  • Data that is not timely
  • Data that is incorrect or difficult to analyze
  • Metrics that are lagging and not leading indicators
  • Metrics that are not balanced leading to improper use of resources and unintended consequences
Objectives of the Presentation:
The objectives of the presentation are to cover the following areas:
  • How to create a balanced scorecard
  • How to move from lagging to leading indicators
  • How to use indices or profiles to create a more complete picture of performance
  • Lack of transparency in quality/compliance data
  • Use of metrics and dashboards for management review
  • Maturity levels in use of metrics
  • Scalability and hierarchy in metrics
Who can Benefit:
  • Managers of Quality and Compliance
  • Quality and Compliance Professionals in Medical Device Companies
  • Individuals preparing data for Management Review
$375
Recorded Session for one participant
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  $500.00 Training CD
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  $600.00 Flash Drive
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  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
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Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Susanne Manz is an accomplished leader in the medical device industry with emphasis on quality, compliance, and six sigma. She has an extensive background in quality and compliance for medical devices from new product development, to operations, to post-market activities. She has a BS in Biomedical Engineering and an MBA from the University of NM. She earned her Black Belt and Master Black Belt certifications while at Johnson and Johnson. Susanne also holds Regulatory Affairs Certification (RAC) from RAPS and Certified Quality Auditor (CQA) certification from the American Society for Quality. Susanne has now established a consulting business with a mission to provide services to help medical device companies achieve world-class quality and compliance.
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