The Affordable Care Act and Patient Experience: What you MUST Know to Achieve High Patient Satisfaction Scores for Maximum Reimbursement

Duration: 60 Minutes
Your organization's financial health is tied into patient satisfaction scores! A portion of your governmental reimbursement is directly proportional to your patient satisfaction scores. Underperformers will receive less money. Raise your scores with these practical and easy-to-implement strategies that you can put in place immediately. Also, patient satisfaction scores are now open to the public. Your reputation is on the line and you need to raise your scores — today.
Affordable Care Act
Instructor: Edward Leigh, MA
Product ID: 500268

Create a culture of service excellence. You will not only receive higher levels of reimbursement, your patients will market for you! They will tell all their family members and friends about the outstanding experiences they had with your organization.

Why Should you Attend:
This information-packed and energetic session will empower you to create excellent patient experiences. Better experiences = higher patient scores. Higher scores = superior reimbursement!

Objectives of the Presentation:
  • What it really takes to get your patients to respond with an "always" on surveys.
  • How to create excellent patient experiences from the moment a patient enters your organization.
  • How to be sure your clinical professionals are always communicating effectively with patients.
  • The best way to dramatically improve patients' understanding and perception of medications and pain management.
  • PLUS: Tips to create happy patients that will recommend your organization to everyone they know!
Who can Benefit:
  • Hospital Administrators
  • Office / practice Managers
  • Quality Control professionals
  • Legal Representatives
  • Nursing Directors
  • Physicians
  • Any administrative or clinical professional with direct patient contact
$300
Recorded Session for one participant
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  $450.00 Training CD
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  $550.00 Training USB Flash Drive
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Edward Leigh, MA, is a nationally-known thought leader on creating high-performing healthcare environments, primarily focusing on effective communication between colleagues and with patients. He is the Founder & Director of the Center for Healthcare Communication, a training and consulting firm working with hundreds of clients throughout the United States. The firm focuses not only on changing behaviors, but also sustaining those changes in the long-term to create powerful organizational change.

He is an in-demand speaker, trainer, coach and consultant. He is known for his high-content and high-energy presentations. Based on his outstanding content and delivery, nearly all of his work is repeat and referral.

He has a bachelor’s degree in psychology from Cleveland State University and a master’s degree in health education from Kent State University. Both universities honored him with distinguished alumni awards. In 2014, he will begin his doctoral studies in the area of patient satisfaction. He has written multiple articles for scholarly journals. He recently completed the soon-to-be-published book, Engaging Your Patients. His expertise put him in the national spotlight through interviews on The Today Show, MSNBC News, The Discovery Health Channel and can currently be seen on The Oprah Winfrey Network. He has been interviewed by Montel Williams and Katie Couric.
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