Responsibility and Liability for Financial Institution's when processing Federal Government ACH Death Notification Entries (DNEs) & Reclamations

Duration: 90 Minutes
Processing ACH payments from the Federal Government can be challenging! This session will outline details on when account holders are deceased and what your responsibilities are to the Federal Government if they are receiving benefit payments.
Processing Federal Government ACH DNEs
Instructor: Donna K Olheiser
Product ID: 503033
The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and Federal Government Reclamations. A side by side comparison of Commercial vs. Government Reclamations will be included to know what the difference is and how to handle each one.

Objectives of the Presentation
  • Detailed processes on handling Death Notification Entries (DNE’s)
  • Timeframes on returning ACH Entries when account holders are deceased
  • Describe Return Reason Codes when returning benefit payments for deceased account holders
  • How to handle and process Federal Government Reclamations
  • Timeframes for responding to Government Reclamations
  • Difference between Commercial and Government Reclamations
Why Should you Attend
In this 90-minute session you will hear all the details about how processing Federal Government payments differ from the NACHA Operating Rules. You will learn what the Green Book is and how this valuable on-line tool will help you with processing DNE’s and Government Reclamations. Commercial Reclamations differ from Federal Government Reclamations; the speaker will cover the difference between the two. Examples used throughout the session will apply the rules discusses to help bring the details to life.

Areas Covered
  • What is the Green Book?
  • Where is the Green Book located?
  • Where in the Green Book do I find details on DNEs and Government Reclamations
  • Process on properly handling Death Notification Entries (DNE’s)
  • Process on handling Commercial Reclamations, timeframes and returns
  • Process on returning deceased account-holders federal government benefit payments
  • Financial Institution liability and responsibility when handling errors to consumer accounts
Who will Benefit
  • Financial Institution CEO’s and CFO’s
  • ACH Operations staff
  • Compliance Officers
  • ACH Managers
  • Electronic Payments Professionals
$249
Recorded Session for one participant
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
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  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years' training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

She has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
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