Measuring Case Management Outcomes: Does Your Department Make the Grade?

Duration: 60 Minutes
This webinar will discuss and review the expected outcomes of a contemporary case management department. Also included will be a discussion as to how to align these outcomes with the hospital's strategic plan.
Measuring Case Management Outcomes
Instructor: Dr. Toni Cesta
Product ID: 504672
As you select these indicators, you will need to have clear benchmark data that represent national or local standards which you can measure yourself against. This program will include the most up-to-date case management outcome indicators in an age of healthcare reform. Also included will be a discussion of how to report this information and how to use it for performance improvement. Only data can truly tell you how you are doing and this program will help to get on track to achieving the best outcomes you possible can!

Objectives of the Presentation
  • Define outcomes and how they apply to case management
  • Review the types of outcomes in case management including financial, quality and service
  • Understand how to measure case management outcomes
  • Describe how to organize outcomes into a case management report card
  • Discuss how to benchmark outcomes
  • Understand other ways in which to report outcomes
Why Should you Attend
Case management report cards are an important tool in any case management department's arsenal. But before you develop a report card, you need to know which data elements you want to track and trend. A comprehensive report card can become of a tool for managing the staff and the department, as well as ensuring that the case management outcomes are communicated to all departments and disciplines. Careful selection of the indicators, the benchmarks and the targets will ensure that your department can show its impact on your hospital's cost and quality outcomes and the bottom line!

Areas Covered
  • Definition of case management outcomes
  • Quality, financial and productivity outcomes affected by a case management department
  • Each set of outcomes, how they are measured and how to select benchmarks for them
  • How to integrate these outcomes into a useful case management report card
  • How to report case management outcomes
Who will Benefit
  • Case Management Director and Manager
  • Discharge Planning Director and Manager
  • Physician Advisor
  • Vice President of Case Management
  • Patient Care Services Professional
  • Quality Director and Manager
  • Social Worker and Social Service Director
  • Utilization Management Director and Manager
Topic Background
Measuring case management outcomes is vital in an era of healthcare reform where quality and cost outcomes affect the hospital's reimbursement and publically reported data. Designing a case management report card has to start with the identification of the indicators that your department wants to track and trend. Today's indicators go far beyond productivity measures, but rather embrace all the quality and cost outcomes affected by a case management department.
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How it works
Live Session - How it works
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  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Toni G. Cesta, Ph.D., RN, FAAN owns and operates Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating case management models in the acute care, emergency department and outpatient settings. Dr. Cesta writes a monthly column called "Case Management Insider" in the Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management. Dr. Cesta has held positions as Senior Vice President - Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York where she was responsible for case management, social work, discharge planning, utilization management, denial management, bed management, the patient navigator program, the clinical documentation improvement program and systems process improvement. Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore - Long Island Jewish Health System and Director of Case Management, Saint Vincent's Catholic Medical Centers of New York, in New York City and also designed and implemented a Master's of Nursing in Case Management Program and Post-Master's Certificate Program in Case Management at Pace University in Pleasantville, New York. Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.

The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.
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