Objectives of the Presentation
Why should you Attend
- The secret formula for managing Childish Adults (whiners, pouters, tattletales & gossips)
- Coaching techniques that have the greatest impact on Challenging Employees
- Truly toxic employees: When termination is the only option
- The five traits managers must have to effectively deal with Challenging Employees
- Signs that you have a challenging employee
- Coaching techniques that accelerate the problem
- Adjusting your techniques to the individual employee
As much as possible, we want harmony in the workplace. However, we also know too well that every company is not immune to disharmony. At times, there will be conflict, and of course, difficult employees. Every company has them.
Difficult employees come in all shapes and sizes, and they can be a drain on their fellow coworkers, managers and the business. It's an age-old problem that nearly every seasoned supervisor has dealt with at some level.
Picture your difficult employee... he might be a key player on your team, but he comes to work with a bad attitude. Maybe she questions every decision you make ... stirs up negativity or a lack of faith in your leadership.
Motivating and inspiring employees is challenging enough. But when employees are difficult, the challenge is even greater. They might be invaluable, but make your job a nightmare. They're unapproachable, not completely on board. And you know they're capable of so much more.
How can you get the best from a "problem" worker? Is something you're doing (or not doing) making the situation worse? Could there be a simple solution-an easy fix? This webinar is designed to help you examine the underlying causes of poor attitudes or negative behavior. It gives you powerful insight and tips to open dialogs and turn things around. Learn how to get challenging employees back on track supporting the team, the organization and their own career.
Who will Benefit
- Examine challenging personality types-understand why each acts the way they do-and learn how to manage and motivate each
- When a "problem employee" isn't really a problem-the difference between temporarily and chronically difficult people
- Are you provoking poor performance and attitudes? What to do if it's true
- Secret employee motivators: Adapting your management style to their needs
- Understand internal vs. external motivators
- The incredible power of praise: Who knew it could be this simple?
- How to give true constructive feedback that avoids defensive reactions
- Ask the right questions to help employees examine and change their own behavior-and enhance both your credibility and their trust in you
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Frontline employees
- All employees who are tired of dealing with difficult co-workers
Managing and motivating those people that we provide leadership for at work requires a good knowledge and understanding of different personality types and what and how they are motivated. It is important to be able to adjust leadership style to meet the needs of the employee. It is also important to learn how to recognize a problem before it becomes a problem within the organization. Many problems can be eliminated by using simple leadership techniques. Gaining a good understanding of personality types and leadership styles that affect them can make a positive difference in the work environment.