Managing and Motivating the Most Challenging Employee Types: Get to the Root of the Problem, and Get Problem Employees Back on Track

Duration: 90 Minutes
Attend the webinar to learn specific coaching strategies which will help you to manage and motivate the most difficult & challenging employee types in your organization.
Handling Difficult Employee
Instructor: Cynthia Wallace
Product ID: 505975
Objectives of the Presentation
  • The secret formula for managing Childish Adults (whiners, pouters, tattletales & gossips)
  • Coaching techniques that have the greatest impact on Challenging Employees
  • Truly toxic employees: When termination is the only option
  • The five traits managers must have to effectively deal with Challenging Employees
  • Signs that you have a challenging employee
  • Coaching techniques that accelerate the problem
  • Adjusting your techniques to the individual employee
Why should you Attend
As much as possible, we want harmony in the workplace. However, we also know too well that every company is not immune to disharmony. At times, there will be conflict, and of course, difficult employees. Every company has them.

Difficult employees come in all shapes and sizes, and they can be a drain on their fellow coworkers, managers and the business. It's an age-old problem that nearly every seasoned supervisor has dealt with at some level.

Picture your difficult employee... he might be a key player on your team, but he comes to work with a bad attitude. Maybe she questions every decision you make ... stirs up negativity or a lack of faith in your leadership.

Motivating and inspiring employees is challenging enough. But when employees are difficult, the challenge is even greater. They might be invaluable, but make your job a nightmare. They're unapproachable, not completely on board. And you know they're capable of so much more.

How can you get the best from a "problem" worker? Is something you're doing (or not doing) making the situation worse? Could there be a simple solution-an easy fix? This webinar is designed to help you examine the underlying causes of poor attitudes or negative behavior. It gives you powerful insight and tips to open dialogs and turn things around. Learn how to get challenging employees back on track supporting the team, the organization and their own career.

Areas Covered
  • Examine challenging personality types-understand why each acts the way they do-and learn how to manage and motivate each
  • When a "problem employee" isn't really a problem-the difference between temporarily and chronically difficult people
  • Are you provoking poor performance and attitudes? What to do if it's true
  • Secret employee motivators: Adapting your management style to their needs
  • Understand internal vs. external motivators
  • The incredible power of praise: Who knew it could be this simple?
  • How to give true constructive feedback that avoids defensive reactions
  • Ask the right questions to help employees examine and change their own behavior-and enhance both your credibility and their trust in you
Who will Benefit
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Leaders
  • Frontline employees
  • All employees who are tired of dealing with difficult co-workers
Topic Background
Managing and motivating those people that we provide leadership for at work requires a good knowledge and understanding of different personality types and what and how they are motivated. It is important to be able to adjust leadership style to meet the needs of the employee. It is also important to learn how to recognize a problem before it becomes a problem within the organization. Many problems can be eliminated by using simple leadership techniques. Gaining a good understanding of personality types and leadership styles that affect them can make a positive difference in the work environment.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Cindy Wallace received her bachelor's degree in Psychology from Barclay College in 2010 and went on to obtain her Master's degree in General Psychology from Grand Canyon University in 2012. She graduated in the top 10% of her class and is a member of Alpha Chi which is an academic honor society that promotes and honors academic excellence and exemplary character. Most recently, she completed a certificate program in Industrial and Organizational Psychology which provided opportunities for experience in creating presentations in the field. She has had over twenty years of experience in marketing and customer service. She has worked for Sudden Impact Marketing since July of 2010 and is looking forward to providing accurate, up-to-date information through training sessions with Online Compliance Panel.
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