Managing & Motivating Challenging Employees: Utilizing a Deliberate Approach When Dealing with Difficult Employees

Duration: 90 Minutes
One of the most frustrating and potentially costly workplace challenges is dealing with difficult employees. As a manager, you need to be an expert at dealing with difficult employees.A difficult employee is not just a problem between one employee and another. If one person makes life difficult for the company, discontent can fester and become a major distraction. This dissent affects everyone in your workplace and can cause a dramatic decrease in productivity. This dissent could also result in the departure of other employees. If handled correctly, you have the power to diffuse the situation and return your employees to productivity.
Dealing with Difficult Employees
Instructor: Diane L. Dee
Product ID: 502658
Objectives of the Presentation
  • Gaining an understanding of what constitutes difficult behavior in the workplace
  • Identifying, neutralizing, and impacting difficult personality types
  • Applying practical techniques and strategies to deal with challenging situations
  • Being able to describe the reasons for challenging behavior
Why Should you Attend
One of the most difficult responsibilities of being a manager is confronting challenging employees. In your managerial role, you will deal with employees who have earned the label "difficult." Dealing with even just one difficult employee can add frustration and stress to a manager's day in addition to the probability that it can negatively impact the productivity and morale of other employees. Managers often become so frustrated dealing with challenging employees they eventually abandon all attempts to correct the problem. Resorting to tolerating challenging employees is not the best solution. The bottom line is that there's too much at stake to ignore the problem.

This webinar lays out practical solutions and techniques for managing and motivating difficult employee types. By effectively addressing and coaching employees, managers can improve employee behavior and boost morale, retain staff, improve productivity, and foster teamwork.

Areas Covered
  • Categorizing types of difficult employees
  • Signs you are dealing with a challenging employee
  • Defining acceptable employee behavior
  • Enabling difficult employees by rewarding negative behaviors
  • Traits managers must possess to effectively deal with challenging employees
  • Utilizing a deliberate approach to addressing challenging employees
  • Effective methods for dealing with difficult employees
  • Coaching techniques that have an impact
  • Intrinsic and Extrinsic motivators
  • Flipping challenging employees' "motivational switches"
  • Keeping one employee's bad attitude from spoiling others' attitudes
  • Focusing on the behavior, not the person
  • Knowing when you're in over your head
  • Utilizing a progressive discipline process
  • Providing constructive feedback
  • Effect of difficult employees on an organization's bottom line
  • When termination is the only option
Who will Benefit
  • Senior Leadership
  • Human Resources Professionals
  • Managers & Supervisors
  • Team Leaders
  • Project Managers
  • Small Business Owners
$249
Recorded Session for one participant
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Live Session - How it works
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  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.

Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.
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