Managing Up - Leadership Skills for Administrators

Duration: 60 Minutes
Managers, Administrators and CEOs in medical practice positions need to successfully learn to supervise staff or manage down, but also to achieve results by influencing their physician bosses by managing up. It is difficult to communicate to your physician boss that certain behaviors are keeping the practice from achieving optimal success.
Leadership Skills for Administrators
Instructor: Debra Phairas
Product ID: 509464
Objectives of the Presentation
  • Qualities physicians want in a manager
  • Qualities physicians do not like in a manager
  • Coaching physicians toward productivity
  • Importance of strategic planning
  • Managing change
  • 5 Steps for presenting recommendations for behavioral change
  • The toughest issues for managers to mediate with physicians
    • Income distribution
    • Productivity differences
    • Conflict among partners
    • Risk to the practice - Labor Law, Fraud, OSHA, HIPAA, Medicare Compliance
    • Behavioral issues, divorce, depression, anger, disruptive, harassment, slow charge slip, EMR submission, running staff into overtime
  • How to instill team spirit between physicians and staff - Morale building ideas from many practices
  • Group sharing of successes and problems
Why Should you Attend
Attendees will learn how to:
  • Present key financial benchmarks to physicians
  • Give constructive feedback to physicians
  • Mediate income distribution/expense share issues
  • Manage change successfully
  • Reduce conflict by team building activities
Who will Benefit
  • Physicians
  • Managers
  • Administrators
  • COO & CEO
$300
Recorded Session for one participant
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  $450.00 Training CD
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  $550.00 Training USB Flash Drive
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Debra Phairas is President of Practice & Liability Consultants, LLC - a nationally recognized firm specializing in practice management and malpractice prevention. Her background includes medical clinic administration and loss prevention management for NORCAL MUTUAL, a physician malpractice insurance carrier in Northern California. Her BS is from Michigan State University and her graduate work at Golden Gate University San Francisco MBA Health Services Administration program.

Her consulting experience includes over 1,700 practices of all sizes and specialties. Typical engagements include: practice start-ups, practice assessments, mergers, financial analysis, revenue enhancement, overhead reduction, personnel management, practice valuations, partnership issues and recruitment support for hospitals and physician groups. She has presented seminars and lectures nationwide for state and local medical/dental associations, management organizations and specialty societies. Debra is also certified in CA, AZ and WA as an Expert Witness.
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