The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You

Duration: 90 Minutes
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
Communication Skills
Product ID: 507174
Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

Objectives of the Presentation
Effective Listening / Understanding Before Being Understood
  • What is the Value of Listening?
  • Why People Don't Listen and the Consequences
  • How to Listen Effectively and Actively
  • Practice Listening Exercise
  • Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
  • The Value of Constructive Feedback
  • Why People Don't Give Feedback and the Consequences
  • How to Give Constructive Feedback
  • Practice Feedback Exercise
  • Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others' Resistance
  • The Nature of Resistance
  • Types of Resistance
  • Typical Responses to Resistance
  • Approaching Resistance and How to Deal with It
  • The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
  • Characteristics of Effective Coaches
  • How to Coach Effectively
  • The Value of Careful Listening in Coaching
  • Being an Effective Role Model
    • Using Coaching to Improve Performance
Why Should you Attend
By attending, you will understand how to even more effectively:
  • Listen actively
  • Receive and provide constructive feedback
  • Resolve conflicts
  • Coach and mentor
Are you concerned about how others are receiving you as a manager? Could you use a communication skills "refresher", to perhaps help you take a new approach to your direct reports who you find especially challenging? Would you like to leverage your value to your manager and to your organization?

If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members' and team's performance, adding to the bottom-line!

Who will Benefit
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager
Topic Background
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
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  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
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  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.
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