Leaders Mediation: Resolving Complaints at Supervisory Level

Duration: 75 Minutes
Mediation at the lowest possible level has a direct impact on quality of: Brand, Productivity, Retention and Quality. Conflict is an integral part of the workplace. Conflict happens! Therefore, it is vital that conflict is resolved at the lowest possible level. Quick mediation lessens the possibility of litigation.
Conflicts Resolution using Mediation
Product ID: 502924
Objectives of the Presentation
  • Define Conflict
  • Define Mediation
  • Mediation Process
  • How to Avoid the common pitfalls of Conflict Resolution
  • How Conflict impacts your culture and profit
  • Mediation Strategies to get a resolution
Why Should you Attend
Conflict impacts the bottom line and productivity. This training will equip the leader with Mediation Strategies to quickly resolve conflict at the lowest possible level.

Areas Covered
  • Why Mediate
  • What is Mediation and the benefits
  • What is Conflict
  • Advantages of Resolving Conflict at the supervisory level
  • Triggers to avoid in Mediation
  • How to Mediate
  • Conflict Agreement & Follow-up
  • Creating Trust in the mediation
Who will Benefit
  • HR Professionals
  • Employment Managers
  • Line Managers
  • Training & Development Managers
  • Director of Nursing
  • Production Manager
  • Small Business Owners
  • Change Agents
  • Consultants
  • Non-Profit Leaders
  • Executive Team
Topic Background
Mediation is a win-win strategy to resolve conflict at the lowest possible level.
$249
Recorded Session for one participant
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  $329.00 Training CD
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  $379.00 Training USB Flash Drive
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For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
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  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Kimberly is a dynamic, engaging International keynote speaker, HR Executive, Conflict Practitioner, bestselling Author, “GOD is Not a Deadbeat Dad” & 20 Beautiful Women Volume 4. Kimberly specializes in creating cultures of excellence, Leadership & Life Transformation.

Kimberly has a master's degree in Public Administration from JSU and many HR Certifications as she has over 25 plus years in HR Leadership. She is the founder of KIM Services (keeping it moving) Leadership Empowerment Organization (KIMSERVICES.ORG).

Kimberly is a certified Conflict Mediator (Eckerd College Mediation Training Institute) and a Certified John Maxwell Leadership, Corporate Trainer & Coach. Kimberly Oden Webster is known for her dynamic speaking style that leaves her audience empowered to lead and serve in the spirit of excellence. Kimberly has served on numerous Boards in the Birmingham Al area including Girl's Scout of America, Travel's Aid, and Society of Training & Development. National Advisory Board of International Public Administrators. Recognized upon the TOP 40 Influential Women in the Birmingham, Al Area.

As a sought after Keynote Speaker Kimberly has been blessed to influence Leadership in organizations such as:
  • Department of Justice
  • Center of Disease Control
  • Department of Army
  • Numerous Hospitals and Long Term Care Facilities, Banking, Non-Profit and State & City Government to mention a few
  • Selected to present in Mexico, US Virgin Islands, and Ghana
  • Host Women Leadership Conferences
  • Host LIP Leadership Influence & Power Summits for leaders on an International level
She has trained over 30,000 individuals in Leadership, Customer Service, Living on Purpose, Teambuilding, Retention, Sexual Harassment, Stop the Bully, Effective Communication, Diversity, Leadership in the 21st Century, HR NOW, and Conflict resolution.

Kimberly enjoys being a servant, teaching, traveling, writing and seeing lives and organization transformed on purpose.
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