Investigating Unauthorized Electronic Funds Transfer Activity

Duration: 90 Minutes
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A claim of unauthorized activity on consumer accounts does not have to mean a loss to the institution. The institution is obligated under Regulation E to investigate and resolve the claim, but a lack of network return options doesn't have to mean a write-off.
Unauthorized Electronic Funds Transfer Activity
Instructor: Rayleen M. Pirnie
Product ID: 508556
Objectives of the Presentation
  • Compare Regulation E and payment rules
  • Document investigation strategies and tips
  • Define actions using case studies
  • Summarize obligations and liabilities
Why Should you Attend
Although Reg E may be the regulatory force behind your investigations, making those investigations effective and efficient can minimize losses both for your customer and, equally important, for your institution. Using real cases, we'll explore investigation strategies that may help your institution reduce losses.

Cases include customers linking their accounts to external third-parties, the ODFI's actual liability for unauthorized ACH debits (hint: It's NOT 60 days!), liability for card and ACH transactions for timely notice vs. timely notice not given, kids hijacking moms card to pay for video games, "free" trial offers, and more.

If you want your investigations of unauthorized EFTs to be more effective, this is the presentation for you.

Areas Covered
  • Regulation E requirements for claims of consumer unauthorized EFTs
  • Reducing exposure to loss for claims
  • ACH and Card Rules and Returns
  • Verbal vs. documented claims
  • FI responsibilities for timely and untimely claims
  • Investigation strategies and tips
  • Case studies demonstrating real situations
Who will Benefit
This informative session is designed for anyone in a financial institution responsible for managing payments risk and investigations, including Operations, Operations Managers, Card Dept., Risk Manager, Compliance, Compliance Officer, Auditors, Security / Investigations, Electronic Banking, Branch Managers and Trainers.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen's specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. She is an Accredited ACH Professional (AAP) who has worked with all payment systems for nearly 20 years, and a Certified Enterprise Risk Professional (CERP). Rayleen also holds a Bachelor of Science in Criminal Justice Administration.

Her favorite pastimes include gardening with her grandson and reading. She is very active with children's advocacy services in the state of MO and has 4 rescued dogs.
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