Investigating Tangled Complaints – Employees with Multiple Complaints, Changing Stories, Bad Memories and Other Issues

Duration: 90 Minutes
Knowing how to conduct an internal investigation with regards to a complaint, an accident, or upon receipt of reports of misconduct or performance situation, is one of the most critical skills every manager and certainly, every HR professional needs in today's workplace.
Employee Investigation
Instructor: Teri Morning
Product ID: 500719

In theory, even in a training class, investigating sounds easy but in reality, it is not. One common reason is by the time an employee complains; the complaint more often than not, include multiple issues, elements and alleged policy violations. The complaint that started with one employee may with time have spread to include multiple employees and the longer the employee waits to complain, the more complicated it becomes. Sometimes, the complaint keeps changing so much that the employer is left with only the option of investigating.

The key issues that affect an investigation are: uncooperative coworkers, coworkers who conveniently "don't recall". The final straw is recollections of facts by everyone, complainant witnesses and accused, are often affected by long-term dissatisfactions, high emotions, and drama. Employers also need to avoid triggering retaliation claims during investigations. The manager has to effectively manage the employee's performance through this storm without compounding the problem or creating (or magnifying) a legal risk.

Why Should you Attend:
Wherever there are people, there are employee relations issues, which can turn into compliance issues. Today, there are enough misunderstandings and miscommunications to keep employee relations persons busy every day, all day.

This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation; opening interviews smoothly, garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers.

Objectives of the Presentation:
The objectives of the presentation are to discuss about:
  • Handling hard to manage complaints.
  • Tangled issues and complaints.
  • Multiple complaints.
  • The complaint that keeps expanding or changing
  • Complaints tangled with performance problems.
  • Managing performance without incurring retaliation.
  • How to start an interview so most witnesses will be truthful and forthcoming.
  • Fuzzy Recollections.
  • How to nudge the memories of those who "don't recall" - whether purposefully or not.
  • How to tell the difference between misinterpreted recollections vs. purposeful distortion.
  • How to tell the difference between selective memories vs. human forgetfulness.
  • Constructing good questions that make it more difficult to omit information purposefully.
  • Getting to the bottom of inference and untangling the web of deception.
  • Interviewing those who are angry, complicate the matter, blow up and back track.
  • What to do if you suspect someone is lying to you.
Who can Benefit:
  • Supervisors
  • HR Associates
  • Managers and Generalists
  • Employee Relations
  • Managers
  • Plant Managers
  • Business owners
  • Those in non-HR jobs who have investigatory responsibilities.
$300
Recorded Session for one participant
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  $450.00 Training CD
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Teri is the founder and President of Hindsight Human Resources.www.hindsightcloud.com
Teri Morning, MBA, MS, specializes in solving company "people problems." She provides HR department expertise to small and mid sized companies.
  • Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
  • Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
  • Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
  • In addition to a MBA, Teri has a Master's degree in Human Resource Development with a specialization in Conflict Management.
  • Teri was certified by the State of Indiana in mediation skills, and Teri is currently certified in Project Management and IT Management and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.

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