How to Minimize and Resolve Employee Conflict Productively

Duration: 60 Minutes
According to a study by the Consulting Psychologists Press, workplaces lose in $385 billion per year due to workplace conflict. That's right: Leaving conflict unresolved in your company is costing you money, time and productivity. Learn the skills and mindset that set the stage for resolving and benefitting from conflict in your organization.
Employee Conflict Resolution
Instructor: Claudette Rowley
Product ID: 505830
Objectives of the Presentation
Participants will learn:
  • The top three causes of conflict and how to avoid them
  • The three conversations that comprise any conflict
  • The five different conflict styles and how to 'flex' your conflict style
  • How to prepare to resolve an active conflict
  • How to make conflict resolution a learning opportunity
  • Key communication skills needed to resolve conflict productively
Why Should you Attend
Are unresolved conflicts affecting your organizational functioning? On a daily basis, organizations are faced with conflicts between individuals, on teams or between departments. Would you like to make conflict a source of growth for your company, department or team?

Managing conflict is the art of fostering trust, resolving conflicts as they arise, and facilitating productive communication. Give your employees the insights, strategies and tools for resolving conflict productively.

Areas Covered
  • How to identify and resolve conflict
  • The common causes of workplace conflict and how to avoid them
  • Five conflict styles and how they impact the resolution process
  • How to begin a conflict resolution conversation
  • The top three conflict resolution skills needed for productive conversations
  • How to create an atmosphere that engages employees
Who will Benefit
  • CEO
  • COO
  • VP of HR
  • Senior leaders
  • Senior managers
  • Business owners
Topic Background
On a daily basis, organizations are faced with conflicts between individuals, on teams or between departments. Often this conflict is left unresolved due to a lack of skill, knowledge or differing perceptions, costing companies money, people and productivity.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
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  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Claudette Rowley, Cultural Brilliance™ CEO, is a cultural design and change management consultant with a knack for building strategic plans and orchestrating organizational changes that boost business performance and increase employee engagement at the same time.

For the past fifteen years, Claudette has consulted, trained and coached executive leaders and management teams at Fortune 1000 companies, small businesses and start-ups to create a pro-active and innovative workplace culture that delivers outstanding results throughout all areas of an organization. Claudette is the creator of the Cultural Brilliance™ Methodology, author of Embrace Your Brilliance and co-host of the globally syndicated radio show, Cultural Brilliance™. She holds a Masters degree from the University of Michigan, is a certified coach through International Coach Federation and has trained in leading methodologies in organizational development, conflict resolution, mediation, the Predictable Success business life cycle model, and relationship systems.
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