How to Communicate With Overly Sensitive Employees

Duration: 60 Minutes
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Learn how to effectively communicate with colleagues who take criticism personally. In this webinar, you will learn about ways to read emotional cues and signals and how to demonstrate empathy and transform problems. This webinar also discusses how to anticipate and handle responses to change.
Dealing with Sensitive Employees
Product ID: 508443
Objectives of the Presentation
Understanding Emotions
  • How to read emotional cues and signals
  • How to demonstrate empathy and transform problems
  • How to anticipate and handle responses to change
Speaking Responsively
  • Word management - How to choose the right words when dealing with sensitive employees
  • Tone management - How to prevent using the wrong tone when communicating with employees
  • Managing body language - how to speak more with words than body language
Listening Actively and Effectively
  • Listen to what words don't say - how to identify nonverbal communication
  • Reading between the lines - how to achieve clarity
  • Tune in and stay tuned - how to be fully attentive
Why Should you Attend
Management today must learn to deal effectively with people from a diverse background, including those whose experiences have left them 'overly-sensitive' to criticism. Being careful not to scare these people, while at the same time knowing the necessity to offer needed constructive criticism, is difficult. During this topic we offer suggestions for how managers can find the balance and communicate effectively with people who are reacting personally. This information is appropriate for all levels of leadership and management in an organization of any size.

Who will Benefit
  • HR professionals
  • Talent development professionals
  • Managers
  • Leaders
  • Executives
  • Business owners
$300
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  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond's clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students.
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