Handling Difficult Employees and Situations of Internal Investigations

Duration: 60 Minutes
Employers conduct investigations for a variety of reasons; employee complaints, background checks, allegations of misconduct, losses of various types. The shared primary purpose of these investigations is the same - to find out the true facts of a situation to determine a course of action to take - or to not take.
Workplace Investigation
Instructor: Teri Morning
Product ID: 500497

In these investigations, employers often depend heavily upon employee's recollections. Most employees will do their best to be forthcoming, and recount truthful and factual information to the best of their abilities. However, emotions often run high in such situations and some employees may not want to cooperate or even have hidden agendas.

Other times investigations are assigned to non-trained personal, or have to be conducted in locations whereas the investigator has no knowledge of the people, the location or sometimes even, where necessary files are kept.

Investigating situations with difficult people and/or problem situations can have the ill-fated result of someone being reprimanded or retaliated against for conduct they didn't do, or in which they didn't participate. For others who should have been held accountable but were not, the conduct often continues on, in some ways rewarding them and encouraging a repeat of the conduct.

Sir Walter Scott famously stated, "Oh what a tangled web we weave, when first we practice to deceive." In an investigation, it can be difficult to determine what the truthful facts are when information is purposefully withheld, false information is purposefully inferred or when false information is purposefully provided. Such tactics interfere with an investigation.

So how do you know when you've got all the accurate facts? That all witnesses have been forthcoming? Or haven't purposefully given misrepresentations of the facts? If you're talking to someone to find out what they know, that you don't - how would you know what information if any that a witness distorted, left out or used to purposefully misinform? How is an investigator to know the difference between someone's inaccurate recollections vs. purposeful misrepresentation? What about angry, difficult, fearful, non-responsive or downright uncooperative witnesses? What can you do to require cooperation and truthfulness? How can you successfully conduct an investigation in an unfamiliar location when it's a struggle just to find the coffee?

Why Should you Attend:
Every investigation is different and compounding that difficulty is that even in the best of circumstances, investigations rarely unfold as neatly as taught in training classes, assuming you've been to training. In real work workplaces, you have to have plans for what to do, say and how to handle overly emotional reactions, interfering managers, angry coworkers, those employees with other agendas and even sometimes downright lying.

Objectives of the Presentation:
  • How to tell the difference between misinterpreted recollections vs. purposeful distortion or even providing misinformation.
  • Telling the difference between a witness's selective memories vs. human forgetfulness.
  • Finding out if the investigator doesn't ask understandable good question vs. A witness's purposeful omission.
  • What to do about interfering, uncooperative or pressuring managers.
  • Tips for conducting investigations in unfamiliar, offsite or remote locations.
  • How to start an interview so most witnesses will be truthful and forthcoming from the beginning.
  • How to get to facts that were omitted whether purposefully or not.
  • Getting to the bottom of inference and untangling the web of deception.
  • The best defense is a good offense mindset – Interviewing those who disorder, complicate, blow up and back track.
  • Leave the TV shows out - The 5 best ways to tell if someone is lying to you.
  • How to ask good questions to get good answers.
Who can Benefit:
  • Supervisors
  • HR Associates
  • Managers and Generalists
  • Employee Relations
  • Managers
  • Plant Managers
  • Business owners.
  • Those in non-HR jobs who have investigatory responsibilities.
Live Session - How it works
  • Username and Password will be sent to you 24 hours prior to the webinar
  • Presentation handouts in pdf formate will be mailed to you
  • Login to the session using the username and password provided to you
  • Get answer to your queries through interactive Q&A sessions via chat
  • Please let us know your thoughts and views at the end of webinar, your valuable feedback will help us improve
  • Get certification of attendance.
Recorded Session - How it works
  • A link will be provided to you upon purchase of the recorded session
  • Please click on the link to access the session
  • Presentation handouts in pdf formate will be mailed to you
  • Get certification of attendance.
$300
Recorded Session for one participant
Get life time access with download option!
Book this course
Pay Now
  $450.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $550.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Teri is the founder and President of Hindsight Human Resources.www.hindsightcloud.com
Teri Morning, MBA, MS, specializes in solving company "people problems." She provides HR department expertise to small and mid sized companies.
  • Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
  • Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
  • Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
  • In addition to a MBA, Teri has a Master's degree in Human Resource Development with a specialization in Conflict Management.
  • Teri was certified by the State of Indiana in mediation skills, and Teri is currently certified in Project Management and IT Management and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.

View More