Handling Difficult Conversations with Employees2014

Duration: 60 Minutes
Today's workplace carries more challenges than ever before. Managers are called upon to deal with a diverse workforce with diverse challenges. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace. In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. You'll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them
Anger Management
Instructor: Judi Clements
Product ID: 500288

Why Should you Attend:
To present proven strategies for handling difficult conversations with employees that turn around substandard performance and result in more productive work relationships while keeping managers and their organizations in legal compliance

Objectives of the Presentation:
Learn how to:
  • Diagnose how and why communication breaks down
  • Diagnose and deal with defensive communication and behavior
  • Keep your own emotions in check
  • Stay in control of the conversation
  • Know when to talk and when to listen
  • Know when to soften the blow and when to lower the boom
  • Stay safe with a volatile person
  • Handle someone who cries
  • Handle someone who won't participate
Who can Benefit:
  • Senior HR Professionals
  • HR Analysts
  • HR Managers & Directors
  • HR Personnel
  • Employee Relations Professionals
  • Directors
  • Vice Presidents
  • Managers
  • Shift Leaders
  • All Employees
$300
Recorded Session for one participant
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  $450.00 Training CD
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  $550.00 Training USB Flash Drive
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How it works
Live Session - How it works
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  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker who offers motivational and cutting-edge programs, with a “laugh-while-you-learn” approach. She is a NYS certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type facilitator. She is a past recipient of the American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award.
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