Conflict is neither to be feared nor avoided. Our job is to manage conflict in a productive, proactive way, resolve conflict where possible, and create a resolution everyone commits to carrying out. None of us meets this challenge every time. Learn fundamental communication approaches to transform destructive conflict into constructive conflict resolution.
Objectives of the Presentation
As a result of this webinar you will be able to:
Why Should you Attend
- Use the biological roots of conflict constructively
- Recognize conflict heading for debate rather than dialogue
- Prevent destructive conflict through Aligned Assertive communication
- Master communication approaches that move people into exploring alternatives
- Facilitate difficult discussions, conversations and interactions effectively
- Intervene when conflict deteriorates into confrontation, confusion, and acrimony
For too many discussions, even in well-functioning teams, conflict often gets out of hand. Some people join the fray and are ready to battle on, looking for ways to destroy their opposition. Others enjoy playing the "devil's advocate" and carry the conflict on too long with no resolution. Others simply drop out of these debates. None of these approaches helps the team come to a decision that works. Consensus is lost in the chaos and teams may resort to voting which still leaves winners and losers. Learning to engage in passionate and productive discussions is the key to successful resolution. Aligned Assertive Communication provides the key to healthy disagreement and finding a solution that works for the team.
Who will Benefit
- What are the origins of destructive conflict in humans?
- How does the amygdala affect even simple differences of opinion
- Understanding the role of the fight or flight mechanism in communication
- Transforming aggression into assertion and passivity into aligned conversation
- The value of inclusive and conditional language
- Avoiding the one word which derails any statement
- Adapting aligned assertive communication to any situation
- Avoiding or managing an Amygdala Hyjacking
- Using William Bridges' model of conflict to improve any discussion
- Using Lencioni's model of functional and dysfunctional teams in your situation
- Continuously improving your aligned assertive communication skills
- Managers at every level
- Team leaders
- Project Managers
- Individual Contributors
- Aspiring leaders
- Employee Relations Professionals
- Vice Presidents
- Shift Leaders
- All Employees
As our knowledge of neuroscience advances, we are able to apply that knowledge to the common situation of conflict among team members. Recognizing the danger signs, understanding the dysfunctions arising from biological origins, and taking quick corrective action is the hallmark of good leadership at every level of any organization. Converting destructive conflict into a constructive dialogue which leads to solutions the entire group can accept and get behind is critical for success in the pressure cooker of today's highly competitive environment. No one has time to clean up the messes, mistakes, and missteps caused by conflict run amok. Spending time learning ways to disagree passionately pays off in better decisions and relationships among team members.