Effective Listening: Key Skills for Managers and HR Professionals
Duration: 60 Minutes
Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.
Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren't likely to see you as effective if they don't believe that you really listen to their concerns and needs.
The good news is that effective listening is a communication skill that anyone can learn and improve with training and practice.
Objectives of the Presentation
Develop essential listening skill which is must if you are a manager, HR professional or a leader. Listening and understanding the needs and ideas of your co-workers could help you greatly to become more efficient.
Why Should you Attend
Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key to your success. Learning how to improve your listening skills can help you grow and gain appreciation.
Who will Benefit
- Key reasons for poor listening skills &habits
- How the listening process works, step-by-step
- 4 types of listening that managers/leaders must master
- Practical strategies to improve listening skills
- 10 general guidelines for effective listening
- HR professionals
- Employee relations professionals
- Team leaders
- Career-focused professionals
- Business owners
- Corporate communications professionals