Dealing with Difficult People

Duration: 60 Minutes
This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.
Dealing with Difficult People
Instructor: Daniel Fay
Product ID: 506904
There are people that seem to create roadblocks to our personal success. You cannot change others; you can only adapt, and change your own approach to dealing with these people, and these situations.

Objectives of the Presentation
  • Understand the people in your life
  • Why they appear to be difficult?
  • Why Bother - Reasons to Deal with this situation
  • How does personality conflict contribute to the situation?
  • Know how to communicate with difficult people
  • What are some challenging behaviors
  • Conflict Management techniques to choose from
  • Stress reducing techniques that work
  • Creating an action plan for immediate action
Why Should you Attend
If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.

In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence in dealing with those individuals and prepare for any response.

Who will Benefit
  • Managers
  • Team leaders
  • Project managers
  • HR professionals
$249
Recorded Session for one participant
Get life time access with download option!
Book this course
Pay Now
  $329.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $379.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Daniel Fay provides organizations around the world with a framework for business management and executive excellence. Dan has conducted programs in business management, business analysis, project management methodologies, and leadership principles.

Dan has been both a selected and invited speaker at international management symposiums and conferences in China, Canada, the United States, Europe and Asia. Dan has performed business analysis and project management roles for project teams ranging from 3 to over 300 members.

Dan has been on the faculty for Protrain, the Global Knowledge McMaster University certificate programs, IATA Training Institute, Dalhousie University, The College of the North Atlantic, and Advanced Project Leadership Series. Danhas held board positions with numerous PMI Chapters and the PMAC.
View More