Dealing With Difficult People: Collaborating to Correct Difficult Behaviors

Duration: 60 Minutes
This training course offers practical guidelines for dealing with employees who engage in difficult behaviors or communication styles. It covers: preparing for a conversation with the employee, the conversation itself, guiding the employee's behavior, and asking the right questions during performance conversations.
Difficult Behaviors at Work
Product ID: 508244
Objectives of the Presentation
  • Understand difficult behaviors
  • Tactfully approach employees with difficult behaviors
  • Use their organization's performance management processes to address employees with difficult behaviors
  • Coach employees into better behavior
  • Regain power and control by asking questions
  • React to employees with difficult behaviors in a calm, cool and collected manner
Why Should you Attend
As a supervisor, you may find yourself managing someone you and others consider difficult to work with because they are bad listeners who frequently interrupt, constantly offer negative comments, act like helpless victims instead of problem solvers, get defensive more often than collaborative, are chronically late, are unable to read nonverbal cues and so on.

As a supervisor, you are responsible for ensuring positive relationships between you and your staff, and among your staff, despite these challenges. Employees look to you to solve problems created by those who exhibit difficult behaviors and communication styles.

As a manager, you want to help all employees improve. Employees who engage in difficult behaviors may be held back in their career, and a good manager will work hard to help all employees perform well.

Who will Benefit
HR professionals, supervisors, and managers - anyone who deals with employees with difficult behaviors at work
$300
Recorded Session for one participant
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  $450.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $550.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Catherine Mattice Zundel MA, SPHR, SHRM-SCP is the President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her works got published in a variety of trade magazines and has appeared several times on national affiliates of FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and MSNBC.com. Catherine is the past-President of the American Society of Training & Development (ASTD), San Diego Chapter, and an adjunct at the National University and Southwestern College. In his book foreword, Ken Blanchard called her book, "BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work," as the most comprehensive and valuable handbook on the topic.
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