Objectives of the Presentation
Why Should you Attend
- Understand difficult behaviors
- Tactfully approach employees with difficult behaviors
- Use their organization's performance management processes to address employees with difficult behaviors
- Coach employees into better behavior
- Regain power and control by asking questions
- React to employees with difficult behaviors in a calm, cool and collected manner
As a supervisor, you may find yourself managing someone you and others consider difficult to work with because they are bad listeners who frequently interrupt, constantly offer negative comments, act like helpless victims instead of problem solvers, get defensive more often than collaborative, are chronically late, are unable to read nonverbal cues and so on.
As a supervisor, you are responsible for ensuring positive relationships between you and your staff, and among your staff, despite these challenges. Employees look to you to solve problems created by those who exhibit difficult behaviors and communication styles.
As a manager, you want to help all employees improve. Employees who engage in difficult behaviors may be held back in their career, and a good manager will work hard to help all employees perform well.
Who will Benefit
HR professionals, supervisors, and managers - anyone who deals with employees with difficult behaviors at work