Customer Relationship Management: Strategic Methods to improve Customer Service

Duration: 60 Minutes
This course provides an overview of strategic methods to assist company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures.
Customer Relationship Management
Product ID: 506158
Objectives of the Presentation
Upon completion of the course, the participant will be able to:
  • Understand the role of customer service in the workplace
  • Identify internal and external customers
  • Understand strategies to improve customer service
  • Demonstrate how to service customers from diverse backgrounds
  • Demonstrate how to deal with difficult people
  • Use the skills needed to evaluate processes and procedures
Why Should you Attend
Anyone who is interested in developing great customer service skills or improving on the skills already acquired should attend this training. For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn't happen spontaneously; it requires training. Every employee needs customer-service training as it affects the bottom line in every company and organization that is interested in mastering profitable relationships.

Areas Covered
  • To examine the importance of customer service
  • To help participants communicate effectively with internal and external customers
  • To help participants provide quality customer service in the workplace
  • To examine customer service processes and procedures
  • To help participants assist diverse customers
Who will Benefit
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Managers, Customer support managers or supervisors or trainers
  • Tech support
  • Anyone who provides and manages customer service
$249
Recorded Session for one participant
Get life time access with download option!
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  $329.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $379.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
U. Harold Levy is a national and international speaker, trainer, consultant and recognized expert on civil right issues, human resources, leadership and management. Mr. Levy has over 25 years of experience in the profession, most recently as the Eastern Regional Business Enterprise Analyst for the Department of General Services, Bureau of Minority and Women Business Opportunities. Some of Harold's clients have included major pharmaceutical corporations, Police Departments, colleges and universities, and state and county government agencies.

U. Harold Levy has published several articles on topics relating to Equal Employment Opportunity and Affirmative Action, Equity Issues, Student Recruitment and Retention, Civil rights and Human Resource Issues. A graduate of the Pennsylvania State University, Harold Levy has a Bachelor's degree in International Relations, a Master's Degree in Public Administration and is a certified Mediation Counselor. Mr. Levy is the recipient of many awards including the prestigious Administrative Service Award at the University of Minnesota Duluth, and the Tri State Consortium of Opportunity Programs for New Jersey, New York and Pennsylvania. Mr. Levy is an adjunct Sociology at Northampton Community College and serves in several communities and professional organizations including Northampton County Human Relations Advisory Council to the Pennsylvania Human Relations Commission; American Association for Affirmative Action and as President of the Pennsylvania Black Conference on Higher Education.
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