Critical Communication Skills: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work to Improving Others' Performance

Duration: 90 Minutes
Every one of us, no matter our professional roles, benefits from improving our communication skills. The effective manager, especially, is reliant on communicating toward specific behaviors and desired corporate objectives. Join us for just 90 minutes and put what you learned to work immediately!
Critical Communication Skills
Product ID: 501747
Objectives of the Presentation
  • Learn the skills that signal you are to be taken seriously
  • The powerful part active listening plays in your communication ability
  • Three important constructive feedback guidelines which will help you every time
  • The keys to more effectively resolving conflicts
  • How coaching can consistently improve your working relationships
  • How to communicate the message you want with body language, eye contact, tone of voice and gestures
  • The seven 'secrets' to getting the results you seek consistently
Why Should you Attend
Your communication style is your inescapable calling card. It immediately announces who you are, how you feel and what you expect from yourself and others. In this extraordinary webinar, we'll show you how to recognize and avoid the power-robbing speech mistakes and habits that may be holding you back.

We'll also work on the simple, yet effective techniques that can make you a motivating, persuasive and powerful communicator. Communicating with confidence, authority and power is not a skill that comes naturally to most of us. Yet, there are great personal and professional rewards for those who master it. Join us!

Who will Benefit
  • Managers and Supervisors
  • Team Leaders
  • PR and Marketing Professionals
  • Sales Reps
  • HR Professionals
  • Any professional eager to reap the career benefits that come to those who know how to communicate effectively and diplomatically - with tact and finesse
$300
Recorded Session for one participant
Get life time access with download option!
Book this course
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  $450.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $550.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.
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