Complying with the Fair Debt Collection Practices Act

Duration: 90 Minutes
What are the rules regarding how you may contact a debtor? They are so complex and confusing! There are many issues involved, such as what questions you may and may not ask someone other than the debtor and restrictions on what you can leave in voicemail or send in an email, and the best ways to handle suspected deadbeats. What is the best practice for postings to open accounts when the debtor may file bankruptcy? Did you know that medical collections must be treated with more care than consumer collections? Learn the answers to all of these issues and your own questions when you attend this detailed presentation of the FDCPA.
FDCPA Rules
Instructor: Miles Hutchinson
Product ID: 501455
Objectives of the Presentation
  • Starter Question: where does sound collection practice begin?
  • What are the best receivables management techniques
  • Learn how to build a solid system of credit and collections, what it should include, and who should be involved
  • Gain a clear understanding of the importance of keeping all customer contact points involved until the debt is collected
  • Learn to more effectively communicate with your customers, management, sales, and your collection agency
  • Identify best practices for evaluating and extending credit
  • Know when to involve a collection agency
  • Know when to consider using the courts
  • Identify key policies and procedures you should have to cover these issues
Why Should you Attend
Join us and learn not only how to apply the rules of the FDCPA but how to quickly and effectively engage the debtor and a meaningful discussion and move them into a commitment to settle their debt, all without developing ulcers.

Who can Benefit
  • Compliance Officers
  • Compliance Managers
  • Credit Managers
  • Collections Managers and Staff
  • CFOs
  • Controllers
  • Accounting Managers
  • Accounts Receivable Managers
  • Auditors
  • Risk Managers
Topic Background
Dealing with deadbeats and slow payers takes a specialized set of skills based primarily on your understanding of the rules surrounding the collection process and an ability to think and speak on your feet. Most people would rather cut wood, stack hay on a hot day, pour and finish flatwork concrete, or any number of back breaking and dirty jobs than deal with collection actions. We can help make this necessary job interesting and rewarding.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Miles Hutchinson is a CGMA (Chartered Global Management Accountant) and experienced businessman. He has been an auditor with PriceWaterhouseCoopers and the Chief Financial Officer of a $1 billion real estate development company. Miles is a professional speaker and consultant who has presented over 2,000 seminars and training sessions on a myriad of business and financial topics, like financial analysis and modeling, accounting, strategic planning, and compliance with the Sarbanes-Oxley Act.

He has over 35 years of practical experience in strategic planning, analysis and reporting. He is the author of several useful reporting and tax tools available at www.soxpolicies.com and www.salestaxadvisors.com. His clients include, Abbott Labs, Bank of America, Boston Scientific, Citicorp, Corning, the FBI, the FDA, the Federal Reserve, GE, Pfizer, Siemens, US Marine Corps, and the US Army. Please visit his web sites to see how you can further benefit from his expertise.
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