Avoid Devastating Handoff Errors: Improving Transitions of Care

Duration: 60 Minutes
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Eighty (80) percent of serious medical errors involve miscommunication between clinicians when responsibility for patients is handed off from one professional to another, according to the Joint Commission. The Joint Commission goes on to state, "Defective handoffs can lead to delays in treatment, inappropriate treatment, and increased length of stay in the hospital and, in extreme cases, serious physical or psychological injury and death."
Transitional Care Management
Instructor: Edward Leigh, MA
Product ID: 500227

This session will provide specific and easy-to-implement strategies to help ALL clinicians dramatically improve handoffs and help ALL administrators implement the skills. The healthcare community has come so far in terms of medical technology so it would be a tragedy to have "people talking to people" as a source of so many errors. The session will provide tips that you could implement immediately to improve the handoff process, including preparing for the handoff and how to articulate patient issues in a clear and understandable format. The powerful strategies presented will have a dramatic impact on your patient care.

Why Should you Attend:
Poor handoffs have serious consequences. Preventing botched handoffs decreases your risk of errors / malpractice claims, increases patient satisfaction and improves your organization’s bottom line. Through this content-rich and high-energy session you will learn evidence-based methods to dramatically improve your handoffs!

Objectives of the Presentation:
  • Implement critical strategies to PREPARE for the handoff. The worlds of theater and healthcare have something in common -- the rehearsal is just as importance as the performance!
  • Apply powerful tips to avoid ambiguous terms and use precise language. For example, stating, “She is a bit unstable” is not acceptable. What does “a bit” actually mean? In the session, you will learn key words that are crystal clear.
  • How to implement the "check back" (or "read back") techniques to verify the information has been transmitted accurately.
  • Learn the steps to standardize shift-to-shift, unit-to-unit and setting-to-setting reporting (e.g., hospital to long-term-care facility). This avoids the all-too-common scenario of "everyone just doing their own thing."
  • What to do when you cannot accept the transfer of care and need further information. How to handle this situation professionally and gracefully.
Who can Benefit:
  • Hospital Administrators
  • Practice Managers
  • Quality Control Professionals
  • Legal Representatives
  • Nursing Directors
  • Physicians
  • Any administrative or clinical professional with direct patient contact
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Edward Leigh, MA, is a nationally-known thought leader on creating high-performing healthcare environments, primarily focusing on effective communication between colleagues and with patients. He is the Founder & Director of the Center for Healthcare Communication, a training and consulting firm working with hundreds of clients throughout the United States. The firm focuses not only on changing behaviors, but also sustaining those changes in the long-term to create powerful organizational change.

He is an in-demand speaker, trainer, coach and consultant. He is known for his high-content and high-energy presentations. Based on his outstanding content and delivery, nearly all of his work is repeat and referral.

He has a bachelor’s degree in psychology from Cleveland State University and a master’s degree in health education from Kent State University. Both universities honored him with distinguished alumni awards. In 2014, he will begin his doctoral studies in the area of patient satisfaction. He has written multiple articles for scholarly journals. He recently completed the soon-to-be-published book, Engaging Your Patients. His expertise put him in the national spotlight through interviews on The Today Show, MSNBC News, The Discovery Health Channel and can currently be seen on The Oprah Winfrey Network. He has been interviewed by Montel Williams and Katie Couric.
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