ACH Exception Processing - All you need to know about Returns & NOCs in 2019

Duration: 90 Minutes
Rules compliance can be confusing and when doing ACH Returns or NOCs there are so many exceptions to the Rules and so many things to remember. This webinar will help clear up that confusion by making the ACH return process simple, while outlining the Rules and using examples and scenarios to explain how the process works.
ACH Exception Processing
Instructor: Donna K Olheiser
Product ID: 506647
Objectives of the Presentation
  • List the most common ACH Return Reason Codes
  • Identify the paperwork needed for Stop Payments, Authorization Revoked and Unauthorized Entries
  • Define the timeframes for all types of Returns, General, Extended, Dishonored and Contested Dishonored Returns
  • Describe the similarities and differences in the Stop Payment process between consumer and corporate accounts
  • Demonstrate through the use of scenarios how the ACH Return process can be simple
Why Should you Attend
Frustration and Confusion are experiences one may have when handling ACH Exceptions and doing Returns and Notifications of Change (NOCs). This session will help clear up the questions when wondering "What Return Reason Code do I use?" or "What form do I need to do this Return?" and even "How long is the Return Timeframe on this Entry?" Common Return Reason Codes will be discussed and details provided on Stop Payments, Unauthorized Returns and the process involved when sending and/or receiving Notifications of Change.

Areas Covered
  • Common ACH Return Reason Codes
  • Timeframes for General and Extended Returns
  • Paperwork needed when doing certain types of Returns
  • Stop Payments for both consumer and corporate accounts will be discussed
  • Unauthorized Entries, the timeframes, the WSUD and scenarios to further define them
  • Notifications of Change (COR Entries) process for all participants, the RDFI, ODFI and Originator will be included
Who will Benefit
  • ACH Operations Staff
  • ACH Manager
  • Compliance Staff
  • Operations Staff
  • Banking staff
Topic Background
ACH Returns and NOC (Notification of Change) are an everyday function at a financial institution and operations staff may find it confusing with all the Rules and the exceptions, the paperwork and the timeframes, and the numerous amount or Return Reason Codes. This session will take the information needed and present it in such a way to make the ACH Return Process - more simple.
$200
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years' training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

She has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
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