What are the course objectives?
This Salesforce certification training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyze and retrieve all of the vital information associated with your customer base. Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success, as well as the theoretical knowledge needed to pass both Salesforce certification exams.
What skills will you learn? ?
By the end of this Salesforce Administrator and Platform App Builder certification training course, you will be able to:
Who should take this course?
- Gain an overview of Salesforce
- Learn about Salesforce Objects and how to create, rename or modify objects
- Create different field types and validation rules
- Work on security controls
- Create, deploy, and implement workflows
- Manage data and reports
- Create, configure, and manage dashboards
- Get familiar with chatter, application lifecycle, visual workflow, schema builder
- Install lightning components
- Configure and manage Sales and Service Cloud
- Learn about the user interface, help and training, app exchange, and other important concepts
- Deploy applications and manage changes to the Force.com platform
- Develop new applications using the declarative interface and Force.com fundamentals
- Configure the user interface
This Salesforce certification training course is suitable for individuals looking to build a career in Salesforce, particularly:
What projects will I work on as part of the course?
- App Builders
- System Administrators
- Sales Representatives
- IT Managers
- Product Managers
Simplilearn's Salesforce Administrator and App Builder training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.
Project 1: Implementing an end-to-end Recruitment Process
A placement company based in the United States wants to use Salesforce for implementing an end-to-end recruitment process. A team will be formed and you will use your practical knowledge from the course to track the jobs posted by recruiters as well as candidate responses.
Further goals of the team involve tracking the information on the candidates, capturing their experience details and work preferences. Most importantly, you will use Salesforce concepts in order to create an effective system, while also incorporating some automated business rules to ease the process.
Project 2: Implementing a Student Performance Tracking System for College Instructors
An Australia-based college wants to track the performance of its students and have it automatically update the instructor to alert the instructor if a student has a failing grade. With Salesforce's Lightning platform feature, the college wants to use the Lightning Process Builder for tracking students' performance. The end goal is that once the student information is created or updated, an alert message will be displayed on the instructor's record connected to each student.
Project 3: Implementing Customer Service Process Management
A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to streamline the process to give its customers quicker solutions. You will use your Salesforce knowledge to implement an efficient system that also provides more customer satisfaction.
Project 4: Implementing a Business Process to capture details of transactions, discounting and tracking business entries for a company
A US-based mobile company wants to use Salesforce to implement a process for discounting and tracking previous entries in Salesforce. The company has decided to track various business entries posted by clients/users using charts on the Salesforce mobile app. Leveraging the benefits of the Salesforce mobile platform, the company wants to capture the details of the transaction in the Salesforce system. Additionally, it wants to track various business entries by charts that can be provided to field-level users on mobile.
What types of jobs require Salesforce trained professionals?
Salesforce proficiency is one of the most desirable skills in today's market, and the market is expected to grow for the foreseeable future. Salesforce is one of the primary technologies used by eCommerce businesses, and its applications make it a very valuable solution for digital marketing departments and a fundamental automation tool for sales teams. Salesforce administrator, Salesforce developer, Salesforce integration developer, Salesforce lightning developer, Salesforce developer Wave analytics and SFDC developer are some of the jobs that require Salesforce Admin and Developer Certification.