Having a solid understanding of the ITIL Lifecycle is invaluable for professionals in IT Service Management, including:
The ITIL Lifecycle Expert course is also highly recommended for those who aspire to take on a management role.
You need to earn 2 credits from ITIL Foundation, 17 credits from ITIL Intermediates and 5 credits from MALC to become an ITIL Expert.
|ITIL Foundation||Score > 65%||2|
|ITIL Intermediate CSI||Score > 70%||3|
|ITIL Intermediate SD||Score > 70%||3|
|ITIL Intermediate SO||Score > 70%||3|
|ITIL Intermediate SS||Score > 70%||3|
|ITIL Intermediate ST||Score > 70%||3|
|ITIL Intermediate MALC||Score > 70%||5|
The ITIL Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques and best practice element s of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunitiesITIL® Intermediate SD
The ITIL Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the archite ctures, processes, policies and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.ITIL® Intermediate SO
This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enabl e responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.ITIL® Intermediate SS
The ITIL Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development and implementation of IT s ervice management. You’ll learn to identify challenges, risks and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification.ITIL® Intermediate ST
ITIL Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. T he certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.ITIL® Managing Across The Lifecycle (MALC)
As the final module within the ITIL Service Lifecycle training, the ITIL Managing Across the Lifecycle (MALC) course will establish your ability to integrate service management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world.