The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.
Simplilearn ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. You’ll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.
The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. The ITIL Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.
After completing this course, you will be able to:
The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.
Professionals with ITIL Intermediate SO Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by payscale.com, the average median salary of certified professionals in this field is $81,418 per year.
The target group for the ITIL Intermediate SO Certificate includes, but is not limited to: