ITIL® Intermediate SO Certification Training
This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.
Key features
  • 9 hours of self-paced learning
  • 2 sample test papers
  • 17 contact hours/PDUs
  • 10 end of chapter quizzes
  • Exam fee included
Accredited By
Register Online
Self-Paced Learning : $ 999
Course Description
What are the course objectives?

The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

Simplilearn ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. You’ll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.

Why is this certification in such high demand?

The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. The ITIL Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.

What skills will you learn?

After completing this course, you will be able to:

  • Describe Service Operation purpose, objectives, scope and value to business and the key components of the ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in other lifecycle stages
  • Explain how Service Operation is organized and how its functions are structured
  • List the challenges, critical success factors and risks associated with Service Operation
What are the career benefits of this course?

The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.

Professionals with ITIL Intermediate SO Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by, the average median salary of certified professionals in this field is $81,418 per year.

Who should take this course?

The target group for the ITIL Intermediate SO Certificate includes, but is not limited to:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • IT managers and supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
Course Advisor

Manuel W Lloyd - Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.