7 Training Courses on Healthcare Industry - Policies, Procedures, and Practices

Attend this comprehensive training and get tips on adopting System Engineering in your Healthcare Organizations to improve the quality, safety, reliability, productivity. Learn effective ways to communicate with patients for patient engagement while following the HIPAA Rules by Paul R Hales. Get tips on minimizing the risks of negative healthcare audits, get insights on the guidance CMS offers survey teams on what to look for as it relates to food sanitary conditions. Learn how to use FMEA Risk Assessment as a tool in Healthcare Decision Making by Patricia Morrill. Learn the tools to implementing and promoting the delivery of quality services and to prevent negative outcomes in dining and nutrition services. Join this package to learn the application of lean planning concepts to facility design, learn to develop organization and individual strategies for LGBT inclusion into the workforce and identify organization practices to minimize discrimination and also learn what are the latest technologies affecting healthcare.
Instructor: Dev Raheja, Paul Hales, Michael-Marron Stearns, Larry David Bowe, Dr. Susan Strauss, Charles (Chuck) Parker
Product ID: PACK70062

CD/Recorded-How It Works:

  • Webinar CD/Recorded will have a series of modules. Our experts have delivered the modules using PowerPoint Presentations
  • Webinar Recording Link or CDs are licensed to be used multiple times at any location with multiple attendants
  • Get unlimited access for Recorded links
  • Free shipment of CDs within 72 hours from the date of purchase
  • Reference materials for Webinar Recording Link/CDs will be mailed to your registered e-mail id

Webinar Topics:

Who will benefit?

  • Senior management
  • Medical officers and staff
  • Nursing staff
  • Risk managers
  • Human Resources managers
  • Quality Assurance staff
  • Patient Safety staff
  • Regulatory compliance staff
  • HIPAA Compliance Official (HIPAA Officer)
  • Compliance Director
  • Practice Manager
  • Privacy Officer
  • Security Officer
  • CEO,CFO,COO
  • Chief Information Officer
  • Information Systems Manager
  • Health Information Manager
  • Healthcare Counsel/lawyer
  • Office Manager
  • Contracts Manager
  • Chief Clinical Officer
  • Physicians
  • Nurse practitioners
  • Physician assistants
  • Office administrators
  • Billing and coding professionals
  • Office staff and auditors
  • Administrators who want a better understanding of survey team approach for investigating food operations
  • New Dietary Managers, Food Service Managers, who never experienced survey
  • Facilities that have failed in the past 3 years
  • Assistant Food Service Managers or Supervisors as additional training
  • Healthcare VP/Director/Manager
  • Director/Manager of Healthcare Quality
  • Director/Manager of Healthcare Process Improvement
  • VP of Healthcare Operations /Chief Operating Officer
  • QAPI Team, Team Leaders
  • Chief Nursing Officer
  • VP/Director/Manager of Healthcare Facilities
  • All HR directors, managers, and generalists
  • Dentists
  • Dental hygienists
  • Nurse practitioners
  • Medical technicians
  • Project Team Members
  • Quality Assurance, Monitors, CRAs
  • Home Health Agency
  • Device manufacturers
  • Data Management professionals
  • Regulatory Affairs
  • Investigators & Site Study Staff
  • CROs, Consultants, Insurer

Webinars included in the Package:

Systems Engineering: A Critical Need for Safety and Reliability in Healthcare (Duration: 60 Minutes)

The health care delivery system is a multi-level system requiring numerous levels of analysis. Recently the President's Advisory Council on Science and Technology in the USA recommended that the government require healthcare organizations to use systems engineering to transform healthcare quality, safety, reliability, productivity, and cost reduction. Some hospitals have used system engineering methods to make dramatic improvements. This webinar will cover the theory, current practices, best practices, and applications.

Objectives of the Presentation:

Upon completion of this webinar, attendees will learn how to:
  • Understand why systems engineering is critical for business survival
  • Understand the science of systems engineering
  • Using systems engineering to improve safety, reliability, and effectiveness
  • Reduce costs dramatically
  • Understand how to manage for trustworthiness
  • Engage all employees to work as a one big team

Instructor Profile:

Dev Raheja, MS,CSP, author of the books Safer Hospital Care and Preventing Medical Device Recalls, is an international risk management, patient safety and quality assurance consultant for medical device, healthcare and aerospace industry for over 25 years. He serves on the Patient and Families Advisory Council at Johns Hopkins Hospital. He helped them in providing 24/7 access to family members of patients and reduced the number of alarms for nurses so they recognize critical patient needs early.

Social Media Compliance for Healthcare Professionals (Duration: 90 Minutes)

Communication is essential throughout Patient Attraction and Patient Engagement. This webinar will demonstrate effective ways to communicate while following the HIPAA Rules. This webinar also focus on HIPAA Rules for transmitting informational email and text messages to patients over an electronic communications network. New Patients are vital for growing and sustaining a Health Care Provider's Practice. Patient attraction has become an enormous business resulting in highly visible Internet-based HIPAA violations and risks for providers. Websites, social media, patient satisfaction surveys, email and text messaging sold by vendors including Business Associates are all subject to HIPAA rules that are frequently overlooked or ignored.

Objectives of the Presentation:

  • Patient Engagement Tips: Protect Patients' Privacy and PHI, Build the Relationship
  • Policies and Procedures for your HIPAA Compliance Program
  • Social Media: Reviews, Testimonials, and Likes
  • Marketing & Patient Communication: Phone Calls, Emails, and Text Messages
  • Websites: What to Post and Not to Post
  • Portable Devices and Electronic Communications Network
  • How Health Care Providers and Business Associates can work together to avoid violating HIPAA Rules about email and text message communications with patients

Instructor Profile:

"Paul Hales received his Juris Doctor degree from Columbia University Law School and is licensed to practice law before the Supreme Court of the United States. He is an expert on HIPAA Privacy, Security, Breach Notification and Enforcement Rules with a national HIPAA consulting practice based in St. Louis. Paul is the author of all content in The HIPAA E-Tool, an Internet-based, Software as a Service product for health care providers and business associates."

How to Minimize the Risk of Negative Healthcare Audits (Duration: 60 Minutes)

This presentation will review steps healthcare practices can take to reduce the risk of negative audits. Payers have the right to reject or deny claims that are not compliant with their published requirements. In some cases CMS considers inaccurate reporting as fraudulent behavior that may lead to administrative of even criminal prosecution. There are numerous areas of focus on clinical practice coding/billing activities, including evaluation and management coding, resource utilization, ICD-10-CM, HCPCS and CPT coding. Each of these areas represent potential vulnerabilities that can be addressed by taking into consideration the medical necessity of each service and whether or not it is supported by adequate documentation.

Objectives of the Presentation:

  • The importance of medical necessity in billing and coding activities
  • The importance of documentation that supports medical necessity
  • The importance of understanding payer specific rules
  • The importance of internal monitoring in preventing negative audits
  • The importance of understanding rules related to evaluation and management coding
  • The importance of justifying medical necessity when prescribing high cost services

Instructor Profile:

Michael-Marron Stearns, CPC, CFPC, MD, is a physician informaticist, accomplished author, health information technology (HIT) and healthcare compliance consulting professional. He has 18 years of experience in the areas of electronic health records, quality reporting, health information exchange, clinical terminology development, standards, and billing and coding compliance.

Guidelines for F-Tag (F371) Food Sanitary Conditions Healthcare Setting (Duration: 90 Minutes)

Larry D Bowe, BS, CFPMT, CFPMP, over 36 years of food service management, of which 15 years as a Director of Food Service in Healthcare Settings. Larry offers his insights on maintaining a "Deficiency Free Survey." He offers clear insight of the guidance CMS offers survey teams on what to look for as it relates to food sanitary conditions. You will be also provided with slides that Manager, supervisors may use in Training, Interpretive CMS Guidelines.

Objectives of the Presentation:

  • Manager Review on Interpretive Guidance
As part of the investigative protocol, surveys will obtain the
  • Records
  • Interview
  • Staff
  • And monitor facility's practice
    • In the procurement
    • Storage
    • Preparation
    • Distribution
    • And service of foods to residents
Tips on Driving Quality Improvement
  • Assurance Projects/Process& Forms
    • QAPI (Quality Assurance and Performance Improvements (within the quality indicator survey process)
    • QIS(Quality Indicator Survey) how it works, understanding the stages and conducting your own QIS
    • PIP(Performance Improvement Projects)

Instructor Profile:

Larry David Bowe is a Principle Consultant- Food Safety Certified Instructor with 36 plus years of experience in Hospitality, Food Safety Management, fostering positive growth and promoting opportunities for commercial as well as progressive healthcare organizations. Larry has employed over 36 years of Food Safety Management, 18 years in Healthcare, specific to keeping seniors and those that are most vulnerable to food safety risk.

Application of CMS Quality Indicator Process in Healthcare Food Service (Duration: 90 Minutes)

Quality measures improve outcomes, better quality of life within healthcare food service settings. This Webinar will only focus on Quality Measures within Healthcare Food Service settings. Actual QAPI (Quality Assurance and Performance Improvement) projects, materials and strategies to promote positive outcomes across all Healthcare Food Service disciplines (Nursing Homes, Hospitals, Assisted Living, Home Health Agencies). Participants will be offered advice, materials and tools to implementation and Quality Measure that promote the delivery of quality services and to prevent negative outcomes in dining, nutrition services.

Objectives of the Presentation:

This Webinar will focus on Quality Measures, QA, QAPI, within Healthcare Food Service settings, (QIS) Nursing Homes, Hospitals (QAPI). Actual QAPI (Quality Assurance and Performance Improvement) Projects, materials and strategies to promote positive outcomes across all Healthcare Food Service disciplines (Nursing Homes, Hospitals, Assisted Living, Home Health Agencies). Participants will be offered advice, materials and tools to implementation and Quality Measure that promote the delivery of quality services and to prevent negative outcomes in dining, nutrition services.

Instructor Profile:

Larry David Bowe is a Principle Consultant- Food Safety Certified Instructor with 36 plus years of experience in Hospitality, Food Safety Management, fostering positive growth and promoting opportunities for commercial as well as progressive healthcare organizations. Larry believes in Promoting Global Food Safety as the Catalysis for organizational growth, and responsible food safety and sanitation practices as the framework that creates a culture of food safety. Larry has employed over 36 years of Food Safety Management, 18 years in Healthcare, specific to keeping seniors and those that are most vulnerable to food safety risk.

Inclusion of LGBT Employees in Healthcare: Navigating Policies, Procedures, and Practices (Duration: 90 Minutes)

As with any other organization, healthcare employs LGBT individuals who deserve to be treated with respect and dignity and feel included in their work culture and environment. When members of the LGBT community do not feel as though they are accepted by others it decreases morale, productivity, increases turnover, and may interfere with their ability to provide the best quality patient care. Treating LGBT employees with respect and dignity is not only required by the EEOC, but also by several states and some federal courts. You run the risk of liability if the LGBT population is not included in the culture of your workplace.

Objectives of the Presentation:

  • To examine LGBT perceptions and stereotypes
  • To discover the business case for LGBT inclusion in the workforce
  • To describe the impact on LGBT employees and the workplace when they fear being who they are at work
  • To discuss transgender
  • To establish gender transition guidelines
  • To identify organization practices to minimize discrimination
  • To discuss the outcome of LGBT supportive policies and practices
  • To develop organization and individual strategies for LGBT inclusion into the workforce

Instructor Profile:

Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert investigator on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.

New Technologies Affecting Healthcare (Duration: 60 Minutes)

Attend this course to gain clear understanding of the New Technologies affecting healthcare outside of the traditional care environments.

Objectives of the Presentation:

The course participants will be able to understand:
  • IoT monitoring - continuous vs. daily
  • Data analysis and customized plans of care
  • Personalized population health management
  • AI enabled Agents that can engage
  • Payment model reform and how they apply
  • International vs US models

Instructor Profile:

Charles (Chuck) Parker is Global Lead for Healthcare at Beyond Limits. With more than 20 years of Healthcare and Telecommunications IT experience, he has led several research and for-profit initiatives. Most recently as a lead for Beyond Limits, a commercial startup bringing forward application of NASA developed Artificial Intelligence for the application in healthcare and telecommunications.

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