Recorded Webinar
ADA Accommodation and Compliance: What should the Process between Employer and Employee look like?
In November 2015, the EEOC announced its intention to strengthen enforcement of the ADA. Coupled with a greatly expanded scope of disability resulting from the ADA Amendments Act, employers face an increase in employee requests for disability-based accommodations. Because some employers have denied requests for accommodations-such as telecommuting arrangements, predictable work shifts and reassignment-there has been an increase in litigation and EEOC enforcement action, and courts are increasingly ruling in favor of employees.
Recorded Session
Get life time access for one participant with download option!
Customer Relationship Management: Strategic Methods to improve Customer Service
This course provides an overview of strategic methods to assist company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures.
Recorded Session
Get life time access for one participant with download option!
Key Tips For Engaging Adult Learners
Adult learners are essentially different in their methods of learning in assessment with children. The key is to accommodate these needs and work in a manner that is most effective and engaging for them.
Recorded Session
Get life time access for one participant with download option!
EEO-1 Report Filling (Deadline Extended to May 31, 2019) - How to Comply to Avoid Costly Fines
Due to the partial lapse in appropriations, the opening of the EEO-1 has been postponed until early March 2019. The deadline to submit EEO-1 data will be extended until May 31, 2019. The EEO-1 is an annual survey that requires all private employers with 100 or more employees and federal government contractors or first-tier subcontractors with 50 or more employees and a federal contract, subcontract or purchase order amounting to $50,000 or more to file the EEO-1 report. The filing of the EEO-1 report, is required by federal law per Section 709(c), Title VII of the Civil Rights Act of 1964, as amended; and §1602.7-§1602.14, Title 29, Chapter XIV of the Federal Code of Regulations.
Recorded Session
Get life time access for one participant with download option!
Effective Methods to Turn Around Struggling Employees without Cutting your Losses
As a manager, you can't accept employees who are not performing well enough. It's frustrating, time-consuming, and it can demoralize the other people on your team. You only get two choices for dealing with a struggling employee: Help them improve or let them go.
Recorded Session
Get life time access for one participant with download option!
How to Comply with the EEO-1 Report Filing Requirements ahead of March 31, 2018 Deadline to Avoid Costly Fines
On August 29, 2017, the Office of Management and Budget (OMB) issued a memorandum informing the U.S. Equal Employment Opportunity Commission (EEOC) of OMB's decision to initiate a review and immediate stay of the EEOC's collection of aggregate W-2 pay and hours-worked data on the EEO-1 report. At the same time, OMB expressly permitted the EEOC to continue collecting EEO-1 data identifying the race, ethnicity, and sex of workers, by job categories.
Recorded Session
Get life time access for one participant with download option!
Mastering Disability Accommodation Issues
In November 2015, the EEOC announced its intention to strengthen enforcement of the ADA. Coupled with a greatly expanded scope of disability resulting from the ADA Amendments Act, employers face an increase in employee requests for disability-based accommodations. Because some employers have denied requests for accommodations such as telecommuting arrangements, predictable work shifts and reassignment-there has been an increase in litigation and EEOC enforcement action, and courts are increasingly ruling in favor of employees.
Recorded Session
Get life time access for one participant with download option!
Crossing the Line Online: Preventing Sexual Harassment and Sex Discrimination in the Age of Social Media
Given the ease of receiving and viewing sexually explicit materials on cell phones, computers and social media, employers as well as employees should be concerned about claims of a hostile work environment and preventing all forms of sexual harassment in the workplace. This workshop will focus on the issue of sexual harassment, sex discrimination and how to prevent it in the workplace. It will provide an overview of sexual harassment, sex discrimination, its definition and the laws that prohibit it.
Recorded Session
Get life time access for one participant with download option!
EE0-1 Reporting Form Changes in 2017 and How Company's Can Be Compliant
On September 29, 2016, the EEOC announced approval of a revised EEO-1, starting with the 2017 report, to collect summary pay data from employers, including federal contractors and subcontractors, with 100 or more employees. Summary pay data for private employers subject to Title VII jurisdiction will go to the EEOC. Summary pay data only for federal contractors and subcontractors subject to Executive Order 11246 will go to OFCCP.
Recorded Session
Get life time access for one participant with download option!