Robert F. Oberstein
Labor Relations Manager, Snohomish County Public Utility #1
Bob Oberstein's career in Human Resources and Labor Relations spans over 48 years. Bob is uniquely qualified in this area having started out as a third-generation Union member who has represented both sides of the labor management table in both the public and private sectors in both the non-union and union workplace.

As an Interest Based facilitator he trained and coached parties on how to constructively process their negotiations to a successful conclusion thereby promoting and enhancing their relationship. Bob has also served the labor management community as a neutral fact finder, mediator and arbitrator for multiple organizations and agencies such as the Federal Mediation and Conciliation Service, American Arbitration Association, Financial Industry Regulatory Authority, Tucson Unified School District, Phoenix Employment Relations Board, Arizona Department of Education, United States Postal Service, and being a Special Master mediating and arbitrating disputes between, Fry's Food Stores & UFCW, Local 99. Several of his arbitration awards have been published by the Bureau of National Affairs as well as Commerce Clearing House and are referenced in How Arbitration Works by Elkouri & Elkouri, often considered the consummate reference in the field of arbitration. Bob was recognized in 1991 by the Federal Mediation and Conciliation Service's "Director's Lifetime Achievement Award" for promoting positive labor management relations.

Also significant in his background are the positions of Labor Relations Administrator for EBASCO Services (nuclear power plant construction for both Florida and Louisiana Power & Light); Senior Labor Relations Administrator for the Salt River Project, the local water and power utility in Phoenix, Arizona; Executive Human Resources Director for the Washington Elementary School District (largest elementary school district in Arizona); Labor Relations Administrator and chief spokesperson for the City of Phoenix, Arizona; and most recently Labor Relations Manager in the northwest United States. Bob is also a member of the Society for Human Resource Management, International Public Management Association and the National Public Employers Labor Relations Association and has been recognized by these organizations as achieving certified professional and senior certified professional status.
Upcoming Webinar
Do's & Don'ts of Workplace Investigation: A Legal Minefield
This uniquely interactive and comprehensive program will provide a framework of best practices knowledge and will give you the confidence, skills and techniques needed to conduct a sound workplace investigation.
Live Session Monday, 18 November 2019, 11:30 AM PDT | 02:30 PM EDT, Duration: 90 Minutes

Recorded Webinar
The Ancient Art of Listening
Listening, truly listening and not merely being silent or politely waiting for your opportunity to speak or to correct the speaker, is among the hardest work you might ever do. But to truly listen completely so that you are not only hearing but processing what the speaker wanted you to hear and to learn, with your heart as well as with your brain takes practice. However, one must first be aware of this set of listening skills before one can begin to practice and then hopefully perfect one's ability to listen completely. This webinar will identify the proper environment, skills and techniques to assist the participant in continuing to develop and improve their ability in this most important and ancient of arts.
Recorded Session Get life time access for one participant with download option!

Detecting Truth, Deception and Lies while conducting an Investigative Interview
Truth is elusive and there's more to knowing if someone's lying than the fact that their lips are moving. If investigations seek to establish the facts how then is it possible to find out the truth when the information you are gathering is inaccurate? This webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it and even how to make it work to your organization's advantage.
Recorded Session Get life time access for one participant with download option!

Treating Employees like Adults: Discipline vs. Empowerment
Is traditional discipline always the best choice? Are the levels of traditional/progressive discipline (Coaching/counseling, Oral warning, Written Warning, Suspension & finally Termination) our only options? What if there were other choices? What if other approaches could simultaneously encourage an employee's positive & sustained change in behavior while empowering that employee's personal accountability and yet preserving and respect their dignity? This webinar will introduce several alternative approaches designed to evolve the disciplinary process from punishment into empowerment, accountability and longer-term behavior changes.
Recorded Session Get life time access for one participant with download option!

Do's & Don'ts of Workplace Investigation: A Legal Minefield
This uniquely interactive and comprehensive program will provide a framework of best practices knowledge and will give you the confidence, skills and techniques needed to conduct a sound workplace investigation.
Recorded Session Get life time access for one participant with download option!

Best Practices of Workplace Misconduct Investigation
Making the right decision in response to misconduct depends on both quality of information and how you gathered it. When properly conducted, an investigation into misconduct can solidly stand on its own regardless of what's being investigated. Conversely, poorly conducted, low quality misconduct investigations risk exposing any decisions based on its results, as well as the organization's and your own personal reputation and especially integrity, to significant challenges. So, it's imperative to know both what to do as much as what not to do. Therefore, this webinar will provide the participant with the tools to be able to safely/properly navigate the minefield and get the most out of a proper misconduct investigation.
Recorded Session Get life time access for one participant with download option!

How to Conduct an Internal Investigation: Most Common Pitfalls/Vulnerabilities and How to Avoid Them
Making the right decision depends on both quality of information and how you gathered it. When properly conducted, an investigation can solidly stand on its own providing early identification of current or potential workplace issues which in turn affords you the opportunity to prevent it from repeating thereby resulting in better business operations and higher levels of productivity regardless of what's being investigated. Conversely, poorly conducted, low quality internal investigations risk exposing any decisions based on its results, as well as the organization's and your own personal reputation and especially integrity, to significant challenges. So, it's imperative to know both what to do as much as what not to do. Therefore, this webinar will provide the participant with the tools to be able to safely/properly navigate the minefield and get the most out of their properly conducted internal investigation.
Recorded Session Get life time access for one participant with download option!

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