Judi Clements
President of Judi Clements Training & Development
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker who offers motivational and cutting-edge programs, with a “laugh-while-you-learn” approach. She is a NYS certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type facilitator. She is a past recipient of the American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award.
Upcoming Webinar
Live Sessions Not Found.
Recorded Webinar
Turning Your Employees into Customer Service Geniuses in 2015
Competition has accelerated in all service areas. Often the only thing that separates one organization from another is its service. In this program, Judi Clements shows you how to deliver better customer service through better customer communication. You will learn that every organization has customers, even if it is only internal customers and that has to be productive, customers must be listened to and treated with respect. Judi shows you how to create a service-oriented culture by making employees aware of how they create a first impression through their greetings, choice of words, and actions. She shows you how to eliminate defense provoking language and decrease the chances of alienating customers through poor word choice and tone of voice.<br/><br/>
Recorded Session Get life time access for one participant with download option!

Crystal Clear: Working with Employees to Set and Meet Clear Performance Standards 2014
The best performing employees have an open relationship with their manager and a clear understanding of what is expected of them at all times. Without clear performance standards, employees cannot be expected to consistently meet and exceed the requirements of their jobs. In this program, Judi Clements gives you the tools to work with your employees to set and meet clear performance standards. You will learn now to utilize clear communication and feedback skills to help employees uncover barriers, blocking their performance and empower them to tap into their own intrinsic motivation to move from mediocre to marvelous.
Recorded Session Get life time access for one participant with download option!

Workplace Civility - Respectful Habits Lead to Increased Productivity, Decreased Liability
Today organizations are realizing the tremendous cost of incivility in the workplace. Incivility leads to decreased morale, anxiety, depression, absenteeism, and loss of productivity. Employees working side-by-side need to learn how to respect each other so they can work as a team. In this information-packed webinar, Judi Clements shows you how to begin the process of making your organization a civility-conscious place.
Recorded Session Get life time access for one participant with download option!

Raising the Bar- The Secrets of Motivating, Coaching and Engaging Employees
Often what a manager says to an employee one-on-one can make or break that employee's performance. Good managers don't wait for mistakes; they provide regular motivation and coaching to help employees avoid them. In this program, Judi shows you how to become a great motivator & coach. You'll learn how to develop the communication skills you need to relate to your employees in a way that will encourage each of them to work better, smarter, & harder. With these tools, your employees will reach a new level of employee engagement and tap into their zones of creativity and high productivity.
Recorded Session Get life time access for one participant with download option!

Handling Difficult Conversations with Employees2014
Today's workplace carries more challenges than ever before. Managers are called upon to deal with a diverse workforce with diverse challenges. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace. In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. You'll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them
Recorded Session Get life time access for one participant with download option!

Better Safe Than Sorry: Legal & Effective Behavioral Interviewing
To prepare, conduct, and evaluate behavioral interviews when hiring or promoting employees; to eliminate subjective hiring decisions and increase effectiveness and validity in the selection process while following legal guidelines.
Recorded Session Get life time access for one participant with download option!

Meeting Magic: Facilitation & Planning Skills for Meeting Productivity
How many hours a day do you spend in meetings? How many of those hours are wasted because people go on and on, interrupt one another, haven’t prepared adequately, or just refuse to participate? Study after study has found that over 50 percent of most meeting time is wasted. More than 90 percent of the attendees admit to daydreaming during the meeting, 73 percent busy themselves doing other work, and about 39 percent actually fall asleep!
Recorded Session Get life time access for one participant with download option!

The Respectful Workplace: Harassment Prevention & Discipline for Managers
As Human Resource professionals and managers know, the 21st century has ushered in a new period of harassment and bullying challenges in the workplace. The "workplace" itself has changed from a single site to a vast array of locations, off-site offices, internet sites, and international destinations.
Recorded Session Get life time access for one participant with download option!

Good Beginnings Make Good Employees: Legal & Effective New Employee Orientations
From the first day new employees start on the job, they begin to make judgments about the company, their manager, their peers, and the job they’ve been hired to do. Too many first days are wasted days with new employees sitting around doing nothing while they wait for their managers to pay attention to them.
Recorded Session Get life time access for one participant with download option!

If It Wasn’t Documented It Didn’t Happen: Legal & Effective Discipline & Documentation
In our litigious society, it has become more & more important for supervisors to know how to document & discipline employees to avoid law suits and manage employee performance effectively. In this program, Judi gives managers a "crash course" in safe, legal, & effective disciplinary practices & documentation.
Recorded Session Get life time access for one participant with download option!

Performance Appraisal Toolbox: How to Prepare & Deliver Legal & Effective Appraisals
It's often called the "most dreaded management task". It's the performance appraisal. How do you evaluate your employees' performance without soft peddling the difficult stuff or being hypercritical and risking a defensive reaction? In this program, Judi prepares managers & supervisors for this difficult, yet very important, job.
Recorded Session Get life time access for one participant with download option!

SUBSCRIBE TO NEWSLETTER
Get industry updates and exclusive deals on offers!