Dr. Ginette M. Collazo
Owner - Industrial/Organizational Psychologist at Ginette M. Collazo, Inc.
Dr. Ginette M. Collazo obtained her PhD in Industrial/Organizational Psychology from the Interamerican University of Puerto Rico. Ginette has over 15 years of experience in the pharmaceutical industry with the Technical Training, Organizational Development and Human Reliability fields.

Her work experience is from Bristol Myers Squibb, Johnson & Johnson, Schering Plough and Wyeth, holds specialized studies in Human Reliability, and has authored various publications on this topic. Her most recent publication is "Error Humano: C4c06 Modelo de Determinación de Raiz Causa", a book that describes success factors that reduce human errors. Having implemented Human Reliability programs in various industries, she understands firsthand what works and what doesn’t when trying to change a culture from an error tolerant environment to an error free learning organization.

Currently she is the president of Ginette M. Collazo, Inc. a firm that works with organizations to improve productivity by helping them identify and implement innovative strategies that will warrant that business objectives and results are met and exceeded. GMC, Inc. specializes, also, in Human Error reduction allowing organizations to achieve savings and reduce/avoid unnecessary costs associated with people’s mistakes.

Ginette’s clients all over the world including Germany, Argentina, USA, Trinidad Tobago, Dominican Republic, Singapore, Europe, and more. She has been a guest speaker about these topics in several professional conferences including American Institute for Chemical Engineers Global conference, Center for Chemical and Process Safety, American Society for Quality, California State Lands Commission Prevention First 2010 conference, Interphex PR and NY, FDAnews, among others.
Upcoming Webinar
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Recorded Webinar
Human Error Investigations, Root Cause Determination and CAPA Effectiveness
This training program will offer attendees an understanding of human error, its factors and causes. The program will also identify the regulatory and business importance of human error prevention and define the process to manage human error deviations.
Recorded Session Get life time access for one participant with download option!

How to Write Procedures to Avoid Human Errors
This presentation by Ginette Collazo will discuss key topics including content development and formats designed for human error reduction due to procedures. Procedures are important for both execution and audits. These should be written for users without missing important information for regulators. Usually procedures have weaknesses that harm productivity, quality and regulatory standing.
Recorded Session Get life time access for one participant with download option!

Human Error and Cognitive Load: How to Reduce Memory and Attention Failures
Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.
Recorded Session Get life time access for one participant with download option!

How to Write Procedures to Avoid Human Errors
This presentation by Ginette Collazo will discuss key topics including content development and formats designed for human error reduction due to procedures. Procedures are important for both execution and audits. These should be written for users without missing important information for regulators. Usually procedures have weaknesses that harm productivity, quality and regulatory standing.
Recorded Session Get life time access for one participant with download option!

Reducing Human Error in GMP Environments: Assure Compliance with Regulators Expectations
This training program will offer attendees an understanding of human errors in GMP related environments, factors and causes, and control measures to be put in place to reduce the same. In this webinar we look at the common causes of Human Error in GMP manufacturing. We outline an approach to reduce these errors with an objective to offer you an insight into the common causes of Human Error and to provide you with a defined approach to investigating risk influencing factors and root cause, reducing Human Error and sustaining error reduction within your own company.
Recorded Session Get life time access for one participant with download option!

Tools for Human Error Reduction: Developing Metrics and KPI's (Key Performance Indicators) to minimize Human error rates
In this course we will discuss tools available to manage and improve human reliability. These tools are practical and quantitative. From Root Cause Analysis, cognitive load, interview guide, and other tools ready for implementation.
Recorded Session Get life time access for one participant with download option!

Human Error Investigations, Root Cause Determination and CAPA Effectiveness
This training program will offer attendees an understanding of human error, its factors and causes. The program will also identify the regulatory and business importance of human error prevention and define the process to manage human error deviations.
Recorded Session Get life time access for one participant with download option!

How to Conduct a Human Factor Analysis of Instructional Documents, Particularly Master Batch Records (MBR) and Standard Operating Procedures (SOP)
This Webinar will cover how to conduct a human factors analysis of instructional documents, which is a critical task to perform for existing documents. The concepts from this session can be incorporated into the creation of new instructional documents also.
Recorded Session Get life time access for one participant with download option!

Human Error Reduction in GMP Related Environments
Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior can be manipulated reducing the likelihood of these occurrences. To work with these challenges it is really important to understand human behavior and the psychology of error as well as understand exactly where the systems weaknesses are, so they can be improved and/or fixed. This course offers practical approaches and models to address human performance issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues.
Recorded Session Get life time access for one participant with download option!

Creating and Maintaining an Effective and Efficient Technical Training Program
Training programs have evolved through time. Human reliability or human error is usually attributed to training effectiveness or training program weaknesses/strengths. Even though training is considered the "vaccine for mistakes" training is not responsible for most human error deviations. In order to make sure training programs are effective and can be ruled out as a root cause for human error deviations, we will discuss elements necessary when implementing/improving a training program. We will discuss elements of the training programs like curricula, training management systems, training effectiveness and other important elements of a compliant training program.
Recorded Session Get life time access for one participant with download option!

Controlling Human Error in the Manufacturing Floor
This online training session would provide practical tools that can be implemented and used for controlling human error in the manufacturing floor. The webinar will also discuss human error categories, near root causes, root causes for these events and latest trends in human error issues in the industry.
Recorded Session Get life time access for one participant with download option!

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