Cynthia Wallace
SuddenImpactMarketing, Appointment Setter
Cindy Wallace received her bachelor's degree in Psychology from Barclay College in 2010 and went on to obtain her Master's degree in General Psychology from Grand Canyon University in 2012. She graduated in the top 10% of her class and is a member of Alpha Chi which is an academic honor society that promotes and honors academic excellence and exemplary character. Most recently, she completed a certificate program in Industrial and Organizational Psychology which provided opportunities for experience in creating presentations in the field. She has had over twenty years of experience in marketing and customer service. She has worked for Sudden Impact Marketing since July of 2010 and is looking forward to providing accurate, up-to-date information through training sessions with Online Compliance Panel.
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Recorded Webinar
Workplace Conflict Resolution for Managers and Supervisors
Many different personalities come together in the workplace. Among these personalities are varying personalities, a variety of work ethics, priorities, egos and varying communication styles. Because of these varying factors, workplace conflict is something one can expect. Being prepared with the proper tools to handle workplace conflict will help create a healthy workplace environment. Tension and distrust, inability to share information and ideas, lack of progress and increased stress are all results of disagreements. All these can cause good employees to resign to seek a healthier workplace environment. Yes, managers and supervisors want to see employees work problems out on their own, however, leaders need to learn how to intervene when necessary.
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How to Remain Cool and Collected in Challenging Conversations
It is not always easy to stay calm and engaged when discussions get heated. Learn techniques to use during difficult conversations. Learn how to keep the focus on the bigger picture. Learn how to keep a heated conversation constructive.
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Improving Coaching Style for Long Term Success
Whether you are working on developing your team or developing yourself, you will want to operate more as a coach rather than a manager. Motivating others through the role of a coach will provide you with the opportunity to have a positive impact on your entire organization. Coaching effectively and frequently can improve your business results. If you would like to know what is different about a coaching approach and how it can benefit you, your team, and your organization then this is the webinar for you.
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Managing Multiple Priorities for the Front Desk
When you work the front desk, you have many responsibilities. How do you meet the needs efficiently? You have phone calls, clients, bosses, and a list of other tasks to be completed. How do you calmly meet the needs? How do you greet each person that approaches your desk with a smile and with a tone of voice that expresses to them that you recognize that their needs are important? How do you stay organized in such an unpredictable environment?
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Managing and Motivating the Most Challenging Employee Types: Get to the Root of the Problem, and Get Problem Employees Back on Track
Attend the webinar to learn specific coaching strategies which will help you to manage and motivate the most difficult & challenging employee types in your organization.
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Develop Your Team: Essential Steps & Strategies for Successful Delegation
Delegating seems like an easy task; however, it is not as easy as it appears to be. Delegating can be a difficult thing for a lot of leaders. The tendency is to wait too long before we distribute responsibility to others. This can result in inappropriately delegating. Delegating must be done skilfully and through thought and planning.
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Techniques for Navigating Challenging Conversations at Work
Difficult conversations between managers and employees are oftentimes dreaded. There are techniques that can be used to help in these challenging times. Knowing the right techniques can help you approach the conversation with confidence. Many people will avoid or put off a necessary conversation hoping that they will not have to ever have it, however, the issues will most likely not go away and they will have to be addressed at some point.
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Designing and Implementing Performance Improvement Plans (PIPs) that Really Work
In this webinar, we will discuss how to create a performance improvement plan that increases productivity and encourages growth. The PIP differs from the Performance Development Planning (PDP) process in the amount and quantity of the detail. Assuming an employee is already participating in the company-wide PDP process, the format and the expectation of the PIP should enable the supervisor and staff member to communicate with a higher degree of clarity about specific expectations.
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Workplace Civility-Respectful Habits Lead to Increased Productivity, Decreased Liability
What exactly is workplace civility and how does it affect productivity and safety on the job? Civility is more than being polite. It is about being respectful even when one disagrees, it is about listening intently even when there seems to be no reason, it is about every person's voice being heard and each person demonstrating and also receiving a high level of respect. Civility requires behavior that promotes mutual respect at work. Civility also requires self-realization of one's own actions and reactions and how they affect our co-workers.
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Train the Trainer: Key Tips for Engaging Adult Learners
Adult learning is defined as 'the entire range of formal, non-formal and informal learning activities which are undertaken by adults after a break since leaving initial education and training, and which results in the acquisition of new knowledge and skills'. In order for adults to acquire new knowledge and skills, we must deliver training to meet their learning needs. In this course, you will learn about the theories and methods to engage in Adult Learner.
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