Christopher R. DeVany
President and CEO at Pinnacle Performance Improvement Worldwide
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.
Upcoming Webinar
The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
Live Session Friday, 19 July 2019, 10:00 AM PDT | 01:00 PM EDT, Duration: 90 Minutes

Recorded Webinar
Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions under Pressure
This highly interactive webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical techniques for making structured decisions-even under pressure-to earn buy-in from bosses, coworkers and customers.
Recorded Session Get life time access for one participant with download option!

Virtual Team: Managing People Even More Effectively In Multiple Locations
Maintaining order while managing long-distance teams and employees can often raise plenty of issues. This training program will help determine the fastest way to get a poorly performing location up to speed and offer attendees pointers on how to quickly and accurately check the quality of products or services at any location. It will also discuss ideal frequency for site visits, and best ways to approach a site problem without alienating anyone.
Recorded Session Get life time access for one participant with download option!

Performance Reviews: A Step-By-Step Process for Conducting them Meaningfully and Effectively
One of the most critical areas of employee relationships and one of the biggest challenges management faces today-is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.
Recorded Session Get life time access for one participant with download option!

How to Build a High Performance Team in 90 Days
Get your teams act together; you can enjoy our Webinar as an individual manager or as a group! No matter how long you've been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues from outdated systems and company politics to budget cuts and backstabbing.
Recorded Session Get life time access for one participant with download option!

Successfully Managing Difficult People: The 5 Approaches That Work Every Time
Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You'll leave this webinar well versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that your people's values and your organization's goals are in sync.
Recorded Session Get life time access for one participant with download option!

Moving From an Operational Manager to a Strategic Leader
If you want to move from being a good manager to being a great manager, you can't afford to miss this project management training. Because strategic leadership is a blending of attributes that every superior manager requires in today's unpredictable business environment.
Recorded Session Get life time access for one participant with download option!

Successfully Managing Difficult People : 6 Tools You Can Use to Make Things Right
Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity.
Recorded Session Get life time access for one participant with download option!

Powerful Presentations: Creating, Delivering and Inspiring Your Audience to Take Effective Action Every Time
Learn how to motivate your audience to act every time. Leading others to move forward, now! takes discipline and commitment to process. There are three stages to delivering an effective presentation: Preparation, delivery and facilitating to an Action Plan. Before making a presentation, the speaker must understand and be prepared to practice the following: a passion for subject matter, detailed research, mental preparedness and rehearsal. During, there need be focus and poise. Before concluding, the effective presenter directs their audience to take action!
Recorded Session Get life time access for one participant with download option!

How to Build a Higher Performance Team in Just 90 Days!
Whether you've recently been hired or promoted or just decided to try a fresh approach to managing your team, this step-by-step guide ensures you'll get the strongest performance possible out of your team--in any environment.
Recorded Session Get life time access for one participant with download option!

Virtual Team: Managing People Even More Effectively In Multiple Locations
Maintaining order while managing long-distance teams and employees can often raise plenty of issues. This training program will help determine the fastest way to get a poorly performing location up to speed and offer attendees pointers on how to quickly and accurately check the quality of products or services at any location. It will also discuss ideal frequency for site visits, and best ways to approach a site problem without alienating anyone.
Recorded Session Get life time access for one participant with download option!

Time Management Power Tips: Stay on top of demanding projects, priorities and deadlines
Take control of your time and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? This presentation gives you practical techniques for controlling time and making it a manageable resource.
Recorded Session Get life time access for one participant with download option!

Executing and Managing Effectively: Developing an Organizational Leadership Program
Take the lead on helping leaders to grow, develop and flourish!. In providing your organization with a Leadership program that works, we want to utilize an approach and methodology which emphasizes developing and fostering the leadership potential in each participant and in supporting each participant's efforts to lead effectively in your organization.
Recorded Session Get life time access for one participant with download option!

Strategic Planning and Execution: The 1-2-3 Year Plan for Enterprise Success
Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved; make sure your strategic thinking skills are keeping pace. You need to know the answers to these questions plus, what tools still work and continue to be useful in the development of strategy. What new approaches might give your organization a kick-start to move to a new level of high performance?
Recorded Session Get life time access for one participant with download option!

Virtual Team – How to Manage People Effectively in Multiple Locations
Every manager knows that the best and fastest way to learn a new skill is through practice. That's why we've packed this hard-hitting workshop with powerful exercises, models and case studies specifically designed for managers of multiple locations.
Recorded Session Get life time access for one participant with download option!

Critical Communication Skills: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work to Improving Others' Performance
Every one of us, no matter our professional roles, benefits from improving our communication skills. The effective manager, especially, is reliant on communicating toward specific behaviors and desired corporate objectives. Join us for just 90 minutes and put what you learned to work immediately!
Recorded Session Get life time access for one participant with download option!

Mastering Negotiation Skills: Win-Win Tools to Advance Your Business Objectives
Adopt a results-based negotiating strategy which fosters positive relationships and achieves desired business outcomes. We negotiate every day, with colleagues, our boss, employees, customers and vendors. Whether we are discussing funding a new venture, allocating project resources or agreeing on task assignments, we need to use our negotiation skills effectively to achieve successful results. This webinar will offer tools, tips and techniques you can use immediately to improve performance. We'll take you through the essential steps of effective negotiation, identify critical stages and help you gain practical knowledge to put right to work.
Recorded Session Get life time access for one participant with download option!

Using Project Management Best Practices to Get Work Done (Part– 2)
Managing projects can be a big headache sometimes; our Webinar is the perfect prescription! We will provide the best practices for managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget.
Recorded Session Get life time access for one participant with download option!

Project Management Essentials: The 8 Keys to Bring Every Project on Time and On Budget (Part-1)
How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer "project"? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities and when? These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.
Recorded Session Get life time access for one participant with download option!

Customer Relationship Management Mastering Profitable Relationships!
What is it about your organization's customer relationship management practices which identify you as competitive, unique or first-class? Who are your customers? What do they want? How we can more effectively persuade our existing customers to purchase more of our products and services, while referring even more prospective new customers our way? We'll talk about how to deal with some of the "newer" challenges to our effectiveness, including faster information velocity, capacity, bandwidth and our own mobility. You'll leave with a "Top 25 Tip List" for gaining repeat business and new business!
Recorded Session Get life time access for one participant with download option!

7 Keys to Finishing the Year Strong and Starting the New Year Right
This highly interactive webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You'll learn practical techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case studies. You'll emerge with an action plan you can use right away to master expanding workloads and complex decisions.
Recorded Session Get life time access for one participant with download option!

Virtual Teams, Distributed Teams: Methods for Managing People at Multiple Locations from a Distance
How do you effectively manage people at multiple locations, each of whom is part of your "team"? How do you effectively deal with the many challenges specific to those of us who do so "off-site"? This is your chance to master proven-effective strategies that you can put to work immediately.
Recorded Session Get life time access for one participant with download option!

Strategic Planning and Execution: The 1-2-3 Year Plan for Enterprise Success
Have you looked at how your company develops strategy lately?<br/> Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? You need to know the answers to these questions plus what tools still work and continue to be useful in the development of a strategy and what new approaches might give your organization a kick-start to move to a new level of high performance?
Recorded Session Get life time access for one participant with download option!

Project Management - A Six Sigma Approach to Achieving HR Project Management
Chris DeVany, an expert practitioner will show you how to use the DMAIC (Define, Measure, Analyze, Improve and Control) approach defined by the Six Sigma system to pinpoint performance gaps and generate successful outcomes. Project success, consistent processes and superior results are just a few of the benefits gained by adapting the Six Sigma principles that world-class companies use to improve their project management quality.
Recorded Session Get life time access for one participant with download option!

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